How can we help?
Get in touch with the right team through the links below:
Customers
To help us manage your query, if you need to inform us of a change of residential address, that you’ve changed your name, or would like to restart a Direct Debit, please find the relevant forms below.
Telephone: 0800 917 0100
Email: customerservice@metlife.uk.com
For protection policies taken out from 1 August 2011, please contact:
Telephone: 0800 917 0100
Email: customerservice@metlife.uk.com
Address: MetLife, PO Box 1411, Sunderland, SR5 9RB
For protection policies taken out before 1 August 2011, please contact:
Telephone: 0800 073 1777
Online: www.reassure.co.uk
Address: ReAssure Windsor House, Telford Centre Shropshire, TF3 4NB
Register a new claim: 0800 917 1333 (option 2)
Ongoing claims: 0800 917 1333 (option 3)
For Employee Benefits and Protection product complaints, including Group Life, Group Income Protection and Flexible Benefits, please write to:
Address: Compliance Department, MetLife, PO Box 1411, Sunderland, SR5 9RB
Telephone:
Employee Benefits: 0800 917 1112 (9-5, Monday-Friday)
Protection: 0800 917 0100 (9-5, Monday-Friday)
Emails:
Employee Benefits: eb@metlife.uk.com
Protection: customerservice@metlife.uk.com
Customer Services | For Retirement and Investment products, including Retirement Portfolio, Trustee Retirement Portfolio, Investment Bond Portfolio and ISA Portfolio write to:
Address: MetLife Beacon House 27 Clarendon Road Belfast, BT1 3PR
Telephone: 08000224443 (9am.-5pm. Monday-Friday)*
*Press option 1 for Retirement Portfolio, option 2 for Bond and Trustee.
Creditor Insurance
Address: MetLife Europe d.a.c. or MetLife Europe Insurance d.a.c. 20 on Hatch Lower Hatch Street Dublin 2
Telephone: +353 1265 0700
Emails:
Retirement Portfolio: customerservice@metlife.co.uk
Bonds and Trustee Retirement Portfolio: customer.services@metlife.co.uk
Intermediaries
For protection policies that we provided from 1 August 2011, please contact:
Address: MetLife, PO Box 1411, Sunderland, SR5 9RB
Telephone: 0800 917 0100
Emails: customerservice@metlife.uk.com
For protection policies provided before 1 August 2011:
Address: ReAssure Windsor House,Telford Centre Shropshire, TF3 4NB
Telephone: 0800 073 1777
Online: www.reassure.co.uk
For Employee Benefits products, including Group Life, Group Income Protection and Flexible Benefits, please write to:
Address: MetLife, PO Box 1411, Sunderland, SR5 9RB
Telephone:
New business: 0800 917 2111
Existing schemes: 0800 917 1112
Emails:
New business: ebnewbusiness@metlife.uk.com
Existing schemes: eb@metlife.uk.com
For Retirement and Investment products, including Retirement Portfolio, Trustee Retirement Portfolio, Investment Bond Portfolio and ISA Portfolio write to:
Address: MetLife Beacon House 27 Clarendon Road Belfast BT1 3BG
Telephone: 0800 022 4443
Emails: Retirement Portfolio and ISA: customerservice@metlife.co.uk
Bonds and Trustee Retirement Portfolio: customer.services@metlife.co.uk
Address: MetLife Europe d.a.c. or MetLife Europe Insurance d.a.c. 20 on Hatch Lower Hatch Street Dublin 2
Telephone: + 353 1265 0700
Business & HR
Address: MetLife, PO Box 1411, Sunderland, SR5 9RB
Telephone: 0800 917 1112
Email: eb@metlife.uk.com
Address: MetLife, PO Box 1411, Sunderland, SR5 9RB
Telephone: 0800 917 1222
Email: ebclaims@metlife.uk.com
For general enquiries
We're here to help
