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To get in touch with the right team, please select a category

To contact the right team, please select a category:
Customers Collapsed Expanded

Individual Protection

Customer Services 

Telephone: 0800 917 0100
Email: customerservice@metlife.uk.com

For protection policies taken out from 1 August 2011, please contact:

Telephone: 0800 917 0100
Email: customerservice@metlife.uk.com

Address: MetLife Invicta House,Trafalgar Place Brighton, BN1 4FR

For protection policies taken out before 1 August 2011, please contact:

Telephone: 0800 073 1777
Online:
 www.reassure.co.uk 
Address: ReAssure Windsor House, Telford Centre Shropshire, TF3 4NB 

Claims

Register a new claim: 0800 917 1333 (option 2)
Ongoing claims: 0800 917 1333 (option 3)

 

Employee Benefits & Protection complaints 
For Employee Benefits and Protection product complaints, including Group Life, Group Income Protection and Flexible Benefits, please write to: 

Address: Compliance Department MetLife Invicta House,Trafalgar Place Brighton, BN1 4FR 

Telephone: 
Employee Benefits: 0800 917 1112 (9-5, Monday-Friday)
Protection: 0800 917 0100 (9-5, Monday-Friday) 

Emails: 
Employee Benefits: eb@metlife.uk.com   
Protection: customerservice@metlife.uk.com

 

Retirement & Investments

Customer Services 
For Retirement and Investment products, including Retirement Portfolio, Trustee Retirement Portfolio, Investment Bond Portfolio and ISA Portfolio write to:

Address:
 MetLife Beacon House 27 Clarendon Road Belfast, BT1 3PR 

Telephone:
 08000224443 (9am.-5pm. Monday-Friday) 
*Press option 1 for Retirement Portfolio, option 2 for Bond and Trustee. 

Emails: 
Retirement Portfolio:
 customerservice@metlife.co.uk
Bonds and Trustee Retirement Portfolio: 
customer.services@metlife.co.uk

Creditor Insurance
Address: 
MetLife Europe d.a.c. or MetLife Europe Insurance d.a.c. 20 on Hatch Lower Hatch Street Dublin 2 
Telephone:
 +353 1265 0700

Intermediaries Collapsed Expanded

Individual Protection 
For protection policies that we provided from 1 August 2011, please contact: 

Address: MetLife Invicta House, Trafalgar Place Brighton, BN1 4FR 
Telephone:
 0800 917 0100
Emails:
 customerservice@metlife.uk.com

For protection policies provided before 1 August 2011:
Address: ReAssure Windsor House,Telford Centre Shropshire, TF3 4NB
Telephone: 0800 073 1777
Online: www.reassure.co.uk

 

Employee Benefits 

For Employee Benefits products, including Group Life, Group Income Protection and Flexible Benefits, please write to: 

Address: MetLife Invicta House, Trafalgar Place Brighton, BN1 4FR 
Telephone: 

New business: 0800 917 2111 
Existing schemes: 0800 917 1112 

Emails: 

New business: ebnewbusiness@metlife.uk.com
Existing schemes: eb@metlife.uk.com

 

Retirement & Investments 
For Retirement and Investment products, including Retirement Portfolio, Trustee Retirement Portfolio, Investment Bond Portfolio and ISA Portfolio write to: 

Address: MetLife  Beacon House 27 Clarendon Road Belfast BT1 3BG 
Telephone:
 0800 022 4443
Emails: 

Retirement Portfolio and ISA: customerservice@metlife.co.uk 
Bonds and Trustee Retirement Portfolio: customer.services@metlife.co.uk

Creditor Insurance 
Address: MetLife Europe d.a.c. or MetLife Europe Insurance d.a.c. 20 on Hatch Lower Hatch Street Dublin 2 Telephone: + 353 1265 0700

Business & HR Collapsed Expanded

For existing Employee Benefit schemes:
Address: MetLife Invicta House,Trafalgar Place Brighton, BN1 4FR
Telephone: 0800 917 1112
Email: eb@metlife.uk.com
 

For Employee Benefit claims:
Address: MetLife Invicta House, Trafalgar Place Brighton, BN1 4FR
Telephone: 0800 917 1222
Email: ebclaims@metlife.uk.com

General Enquiries Collapsed Expanded

For general MetLife enquires:
Telephone: 020 7715 2000