In the event you or your client requires an alternative communication method, please contact us.
Braille, large print, and audio transcribing
If you require Braille, Large Print or your documents audio transcribed, please contact the relevant customer services department below to arrange this for you:
If you’re an employer or employee of a scheme we insure: email@example.com
If you’re a protection policyholder: firstname.lastname@example.org
If you have investment & retirement products with us: email@example.com
Alternatively, you can call us on 0800 917 0100.
For people with speech or hearing difficulties, they can use Text Relay on all support services and in conversation with MetLife.
Relay UK - https://www.relayuk.bt.com/, Dial 18001 followed by the phone number of the person/company you wish to contact (inc. area code and/or international code).
If you have tried to speak with us on the phone and were unable to pass security because of a language barrier, please see below for guidance:
Our services are provided in English but there are options available to help you. You could:
Speak to your adviser who sold you the policy. They may be able to speak with us on your behalf.
Have a trusted friend or family member who can speak English with you when you call.
Email us at: For individual policies:firstname.lastname@example.org
For Employee Benefits policies: EB@metlife.uk.com
Write* to us at: MetLife Customer Services, PO BOX 1411, Sunderland, SR5 9RB. *Please include your policy reference number.
We understand life isn’t always easy
That’s why our policies provide extra support in the here and now.
Please visit the links below to understand the additional support you have access to. For employees part of a group scheme, please contact your HR team to determine all the additional benefits that are applicable to your company insurance.