Skip Navigation

Media Centre

Discover articles and up to date news from MetLife UK.

Find our latest press releases and news updates below

2019
9th Oct - MetLife's approach to BREXIT Collapsed Expanded

MetLife is focused on ensuring that we provide solutions and outcomes for the evolving needs of our customers and distribution partners in the United Kingdom (UK). Since the referendum result on the UK exiting the European Union (EU), we have been planning for possible outcomes to ensure that we continue to do just that. 

MetLife Europe d.a.c. is an Irish insurance company based in Dublin providing financial products into the UK through its UK branch, under existing EU passporting rights.

In the event of a ‘no deal’ scenario, MetLife expects to maintain that operating model as an inbound EU insurer under the UK’s Temporary Permissions Regime (TPR) which lasts for at least three years and has been put in place to enable businesses to prepare for the new UK - EU relationship.

During the TPR period, we would continue to review our operating model to determine the appropriate approach for us to continue providing solutions for customers and distributors.

MetLife is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to individual and institutional customers.  MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.  This gives us deep experience and expertise in operating strong and growing businesses in different legal and regulatory environments around the world.

Our focus on providing cover and service will not change in a post-Brexit environment and we will keep customers and distributors updated on our future plans as appropriate as matters progress.

 

For further information, please contact:

Jonathan Bunn

Head of Communications, EMEAMetLife.+44 (0) 207 215 2463

1st Aug - 25% increase in protection claims for MetLife in Q1 2019 Collapsed Expanded

25% increase in protection claims for MetLife in Q1 2019

Two out of five claims paid for broken bones

01-08-2019

Protection claims at MetLife UK hit a new high in the first quarter of the year as the number of payouts increased by 25% and the value of payouts rose by 28%, new data shows.

Around two out of five claims paid during the quarter were for customers, or their children, suffering broken bones. MetLife UK's MultiProtect policy is a stand-alone policy covering broken bones. Several providers offer fracture cover as an add-on to traditional income, life or critical illness protection policies, however some providers have restricted or withdrawn the benefit, Guardian being one such provider, calling the add-on ‘unsustainable' without standard exclusions.

Total claims for MetLife paid in the first three months rose to 3,216 compared with 2,577 for the same period in 2018, while the value of claims paid increased to £2.411 million from £1.885 million.

Richard Horner, head of individual protection, MetLife UK said: "The record rise in volume and value of claims, shows that MultiProtect is playing an increasingly important role in covering customers for everyday risks and widening the options for advisers.

"The fact that around two-fifths of claims are for broken bones, suffered by customers or their children, highlights how advisers are supporting their clients by offering cover that meets their needs at a time when they need financial help."

MultiProtect offers cover for between £8 and £40 a month and does not require medical underwriting. The product includes cover for a range of accidental injuries such as broken bones and for UK hospital stays.

MetLife's MultiProtect is available through selected strategic adviser partners in the UK. 

For further information, please contact:
Jo Riddell
Head of Communications, UK, Ireland and Europe, MetLife
+44 (0) 207 715 2310

25th July - Workplace resilience 'has to be led from the top' Collapsed Expanded

WORKPLACE RESILIENCE ‘HAS TO BE LED FROM THE TOP’     

Nearly six out of 10 employers recognise the need to do more to support staff

MetLife UK’s resilience report outlines practical steps employers can take

25-07-2019

Increased awareness of the impact of mental health issues at work is driving positive change but employers need to do more to increase workplace resilience, a new report from MetLife UK says.

Research1 for its report found 57% of employers admit they have to increase the focus on helping staff build resilience and just 40% believe they are doing enough. Nearly two out of three (66%) employers questioned say organisational resilience has to be driven by the company’s leadership.

MetLife UK’s report Mental Health and Stress: Building Employee Resilience in the Fourth Industrial Revolution highlights the issue of organisational culture – more than a third (34%) of employers say workplace stress is being caused by the way their company operates.

The report highlights a difference in views between employees and employers – just 37% of employees believe their employer was honest at the recruitment stage about the demands on staff while more than half (56%) of HR leaders believe the stress risks are made clear.

However, the report shows there has been progress in addressing the issue of workplace stress with 64% of employees saying their organisation now offers support compared with 51% when MetLife first researched the issue in 2014.

Adrian Matthews, Employee Benefits Director, MetLife UK said: "What employees feel is real, and despite views from management that they are taking action, it is clear that more needs to be done. This shouldn’t deter employers. Whilst some programmes come with a cost, many initiatives can be created and implemented that do not.

"Employers are saying that they need help: 84% said there is no clarity on best practice to address mental health issues in the workplace. It may be that the explosion of interest in the topic is leading employers into inaction, and this is a very clear opportunity for employee benefits consultants, in tandem with insurance providers to step up and help."

Leading businessman Sir Kenneth Olisa, OBE, The Lord Lieutenant of Greater London, writes in a foreword to the report: "Workplace stress management isn’t just a matter of social justice, it is also a matter of competitive advantage.

"The practical advice in this report is a good basis for a strategy to change the way we work. Having a three to five-year objective is crucial and companies need to ask what success looks like. The message of MetLife UK’s report is clear – don’t relegate stress management policies to the appendices of your Employee Handbook. Bring the topic to the front and encourage everyone to read it and to act upon it."

Strategies outlined in the report incude focusing on the role of the line manager and recognising the pressures they are under by supporting them with training and Employee Assistance Programmes.

Organisations should enhance communication and ensure employees are aware of the support available. Group Risk providers such as MetLife have dedicated Client Relationship Managers who can help ensure communication strategies are maximised.

Organisations need to decide what they are going to measure to help drive resilience and should encourage employees to complete surveys so leadership teams can correct strategies. Building trust across the organisation can help boost engagement. Creating a common purpose across all age ranges and recognising employees’ natural working styles will also make a major contribution.

MetLife UK is established as the UK’s third largest Group Life provider by number of schemes it insures2 and the sixth largest Group Income Protection provider by in-force premium.

1 Research conducted between July 31st and August 1st 2018 by independent research agency Consumer Intelligence among 1,068 UK adults aged 18-plus. Research among employers was conducted online by Pollright among a panel of 200 UK HR professionals in June 2018. Research for the 2015 report was conducted among 1,052 adults aged 18-plus in full-time employment by independent research agency Consumer Intelligence between November 4th and 10th 2014

2 Swiss Re Group Watch 2019 Report

Notes to Editors

The references to "MetLife" are general references to the group as a whole and not to specific entities within the group. MetLife in the UK comprises a number of different companies.

MetLife Europe d.a.c. is an Irish insurance company based in Dublin with Dirk Ostijn as Chief Executive Officer. MetLife Europe d.a.c. provides financial products into the UK via its UK branch, of which Dominic Grinstead is the branch manager. Key personnel within MetLife UK are Adrian Matthews, Employee Benefits Director and Jo Elphick, Marketing Director.

MetLife Europe Services Limited is an Irish services company, which distributes MetLife Europe d.a.c.’s products to Independent Financial Advisers via its UK branch.

MetLife Europe d.a.c. (415123) and MetLife Europe Services Limited (472359) are incorporated in Ireland and are authorised by the Central Bank of Ireland and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. The registered address of both companies is 20 on Hatch, Lower Hatch Street, Dublin 2, Ireland and the UK branch address for both companies is One Canada Square, Canary Wharf, London E14 5AA. Website: http://www.metlife.co.uk

MetLife Europe d.a.c. is affiliated with US-based MetLife, Inc. (NYSE: MET), which through its subsidiaries and affiliates ("MetLife"), is one of the largest life insurance companies in the world. Founded in 1868, MetLife is a global provider of life insurance, annuities, employee benefits and asset management. Serving approximately 100 million customers, MetLife has operations in nearly 50 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. For more information, visit www.metlife.com.

For further information, please contact:
Jo Riddell +44 (0) 207 715 2310
Head of UK and Europe Communications, MetLife

24th June - Parents 'suffer at work' by caring for sick children Collapsed Expanded

PARENTS ‘SUFFER AT WORK’ BY CARING FOR SICK CHILDREN

• Three out of four parents say time off to look after children has an impact on their job

• More than half are worried about the costs of having to take time off to look after children

24-06-2019

Parents are paying the price for taking time off work to look after sick or injured children in the shape of extra costs, cancelled holidays, unpaid leave and increased stress, new research1 from MetLife UK shows.

More than three out of four (76%) parents taking time off work to care for children in the past two years say it has had an impact at work, the MetLife UK study found. The worst-affected are self-employed parents with more than two out of five (43%) losing jobs or contracts as a result.

More than half (54%) of working parents are concerned about the potential costs of taking time off work to look after children. The research shows the need to take time off is very likely with nearly one in five (18%) taking days off in the past two years to care for children injured in accidents and 46% taking time off to look after sick children. Around one in four (23%) have had to stay overnight or longer in hospital with children.

The biggest impact from taking time off to look after children is having to use up holidays – 40% of those questioned said they or their partner had to count time off as part of their holiday entitlement while 31% were made to take unpaid leave from work.

Nearly two out of five (36%) say time off to look after children has meant increased stress while 13% say they have been landed with extra bills as a result.

Parents recognise the benefits of having financial protection for their children in the event of accidents or hospital stays – around 57% questioned said protection was important. However just around half of them actually have financial protection for their children or are considering buying it.

Around 28% say protection is important but do not believe they can afford it while 29% say they are not aware protection specifically for children is available. Page 2 of 3

MetLife’s MultiProtect insurance, which covers adults for accidents and hospital stays and can be extended to children for just £1 a month for all children in the household, offers a solution for millions – last year2 around one in three claims on the policy were for children and around 5,600 claims were for hospital stays.

Richard Horner, Head of Individual Protection, MetLife UK said: "Balancing work and family life leads to all sorts of pressures for working parents and the pressure intensifies when children are sick or injured and their parents need to take time off work.

"Parents are paying the price in unpaid leave, lost holiday entitlement and extra bills for looking after children. This makes it important that they look at how they can protect their family.

"Cover which can pay out when children are sick or injured should be the foundation of family protection which enables families and individuals to concentrate on getting better rather than worrying about money. With 11.5 million people in the UK with less than £100 in savings to fall back on, taking time off unpaid can quickly cause financial problems to escalate.3"

MultiProtect offers cover for between £8 and £40 a month and does not require medical underwriting, with customers being able to get covered in under 4 minutes. Families can add optional cover for children up to the age of 23 in full-time education from £1 extra per month and if both parents select the cover they can protect children twice.

Key benefits with MultiProtect include cover for a range of accidental injuries such as broken bones and for UK hospital stays. Maximum payouts are up to £250 a day for UK hospital stays; £3,750 for broken bones; £250,000 for total permanent disability; and £200,000 for accidental death. Customers can take out a policy from age 18 up to their 60th birthday and cover will continue until they reach 70.

1 Research carried out by Consumer Intelligence using an online methodology to question 1,064 working adults aged 18-plus between March 26th and March 27th 2019

2 MetLife claims data 2018

3 MAS Listening Document

Notes to Editors

The references to "MetLife" are general references to the group as a whole and not to specific entities within the group. MetLife in the UK comprises a number of different companies.

MetLife Europe d.a.c. is an Irish insurance company based in Dublin with Dirk Ostijn as Chief Executive Officer. MetLife Europe d.a.c. provides financial products into the UK via its UK branch, of which Dominic Grinstead is the branch manager. Key personnel within MetLife UK are Adrian Matthews, Employee Benefits Director and Jo Elphick, Marketing Director.

MetLife Europe Services Limited is an Irish services company, which distributes MetLife Europe d.a.c.’s products to Independent Financial Advisers via its UK branch.

MetLife Europe d.a.c. (415123) and MetLife Europe Services Limited (472359) are incorporated in Ireland and are authorised by the Central Bank of Ireland and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. The registered address of both companies is 20 on Hatch, Lower Hatch Street, Dublin 2, Ireland and the UK branch address for both companies is One Canada Square, Canary Wharf, London E14 5AA. Website: http://www.metlife.co.uk

MetLife Europe d.a.c. is affiliated with US-based MetLife, Inc. (NYSE: MET), which through its subsidiaries and affiliates ("MetLife"), is one of the largest life insurance companies in the world. Founded in 1868, MetLife is a global provider of life insurance, annuities, employee benefits and asset management. Serving approximately 100 million customers, MetLife has operations in nearly 50 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. For more information, visit www.metlife.com.

For further information, please contact:
Jo Riddell +44 (0) 207 715 2310
Head of UK and Western and Central Europe Communications, MetLife

14th June - Protection is not covering 'everyday risks' Collapsed Expanded

PROTECTION IS NOT COVERING ‘EVERYDAY RISKS’     

• More than 600,000 suffer broken bones each year

• MetLife MultiProtect is currently the only stand-alone policy covering broken bones and fractures

14-06-2019

Customers are missing out on valuable protection because they believe individual protection policies do not cover everyday risks such as broken bones, new research1 from MetLife UK shows.

Its nationwide study found nearly two out of five (39%) adults do not believe individual protection policies will pay out for everyday risks such as broken bones and nearly half (49%) do not know whether policies will cover everyday risks1.

MetLife’s MultiProtect is currently the only stand-alone policy which alongside a variety of benefits, specifically covers broken bones, including fractures and chips. Adults can receive payouts of up to £3,750 per major broken bone and a Child Cover benefit can be added on to cover all children*. Around 56% of MetLife’s broken bones claims2 last year were for adults while 44% were for children. MetLife paid out a record £8.6 million of 11,428 claims in total to customers with an individual policy. This was on average 30 claims paid every single day in 20182.

It is estimated that more than 600,000 people suffer broken bones each year and researchers believe that boys have a 30% chance of breaking a bone before the age of 18 while girls have a nearly one in five (19%) chance1. Furthermore, research shows that 66% of boys and 40% of girls will sustain a fracture before their 15th birthday3.

Richard Horner, Head of Individual Protection, MetLife UK said: "There is a clear need for policies which cover fractures. The risk of breaking bones is unfortunately a real one for many, with around 600,000 reported each year.

Fractures can have a major impact on everyday life so it makes sense to have affordable cover which pays out and enables people to concentrate on getting better without having to worry about their finances.

Advisers are the key to helping customers find products that meet their needs. The advisers that partner with MetLife to offer MultiProtect know that it’s the everyday risks that are often overlooked. Page 2 of 3

MetLife’s MultiProtect insurance, which as well as providing important fracture cover, also covers adults for hospital stays and can be extended to children for just £1 a month for all children in the household*, and could offer a solution for millions. Last year2 around one in three claims on the policy were for children and around 5,600 claims were for hospital stays."

MultiProtect offers cover from between £8 and £40 a month and does not require medical underwriting, with customers being able to get covered in under 4 minutes. Families can add optional cover for children up to the age of 23, if in full-time education, from £1 extra per month and if both parents select the cover, they can protect children twice.

Key benefits with MultiProtect include cover for a range of accidental injuries such as broken bones and for UK hospital stays. Maximum payouts are up to £250 a day for UK hospital stays, £3,750 for a broken bone, £250,000 for total permanent disability and £200,000 for accidental death. Customers can take out a policy from age 18 up to their 60th birthday and cover will continue until they reach 70*.

* MetLife MultiProtect Terms and Conditions apply. For more information please visit www.metlife.co.uk/multiprotect

1 Research carried out by Consumer Intelligence using an online methodology to question 1,064 working adults aged 18-plus between March 26th and March 27th 2019

2 MetLife claims data 2018

3 NSPCC 2018

Notes to Editors

The references to "MetLife" are general references to the group as a whole and not to specific entities within the group. MetLife in the UK comprises a number of different companies.

MetLife Europe d.a.c. is an Irish insurance company based in Dublin with Dirk Ostijn as Chief Executive Officer. MetLife Europe d.a.c. provides financial products into the UK via its UK branch, of which Dominic Grinstead is the Branch Manager. Key personnel within MetLife UK are Adrian Matthews, Employee Benefits Director and Jo Elphick, Marketing Director.

MetLife Europe Services Limited is an Irish services company, which distributes MetLife Europe d.a.c.’s products to Independent Financial Advisers via its UK branch.

MetLife Europe d.a.c. (415123) and MetLife Europe Services Limited (472359) are incorporated in Ireland and are authorised by the Central Bank of Ireland and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. The registered address of both companies is 20 on Hatch, Lower Hatch Street, Dublin 2, Ireland and the UK branch address for both companies is One Canada Square, Canary Wharf, London E14 5AA. Website: http://www.metlife.co.uk Page 3 of 3

MetLife Europe d.a.c. is affiliated with US-based MetLife, Inc. (NYSE: MET), which through its subsidiaries and affiliates ("MetLife"), is one of the largest life insurance companies in the world. Founded in 1868, MetLife is a global provider of life insurance, annuities, employee benefits and asset management. Serving approximately 100 million customers, MetLife has operations in nearly 50 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. For more information, visit www.metlife.com.

For further information, please contact:
Jo Riddell +44 (0) 207 715 2310
Head of UK and Western and Central Europe Communications, MetLife

16th April - Mental Health and Stress in the Workplace Collapsed Expanded

LACK OF STAFF AND POOR PERFORMERS’ ARE DRIVING STRESS

• Just one in five employees say their job is not stressful as stress increases

• But pressure from managers and performance targets is easing

16-04-2019

Workplace stress is on the rise and the biggest drivers of stress are colleagues, new research1 from MetLife UK has found. Its study found employees say the major causes of tension at work are ongoing understaffing with underperforming colleagues adding to the pressure.

More than half (52%) of employees questioned said being understaffed is creating stress at their workplace while the same number blame colleagues not doing their jobs properly. Around two out of five (40%) say recruiting inexperienced staff contributes to stress.

Personal financial worries are adding to the stress mix with one in three (30%) employees admitting they struggle to stay on top of their finances while remaining fully committed at work highlighting the need foremployers to address the issue of financial wellness in the workplace.

The MetLife UK study found stress in the workplace is rising – 57% of employees questioned say their job is more stressful than a year ago and just 22% say their job is not stressful. When MetLife UK last carried out the research in 2014 around 31% said their job was not stressful and less than half (48%) said their job had become more stressful in the past year.

There are grounds for optimism with signs that senior management is recognising the need to address the issue – the numbers of employees blaming pressure from their line manager for creating stress has slipped to 36% from 39% in 2014 while the numbers blaming stress on pressure to achieve performance targets has dropped to 38% from 45%.

Employers are making efforts to provide more support for staff on combating stress– around 64% of employees said their organisation offered some form of help in the workplace compared to 51% when the research was previously conducted.

Adrian Matthews, Employee Benefits Director, MetLife UK said: "Employees are telling us that a major cause of stress at work is unfortunately the people they work with. Either there aren’t enough of them, or the ones that are there are failing to deliver and making it harder for others.

"Add financial wellbeing to the mix and it is clear workplace stress is a growing issue. It’s an issue that employers need to address and the numbers suffering from it demonstrate that taking action will produce measurable results relatively quickly and without major investment.

"Employees need frameworks in place to support motivation and engagement at work as well as good overall physical and mental health and wellbeing. Team leaders and managers play an important role and it is encouraging that the research shows signs of change but clearly a lot more needs to be done.

"Group Risk products such as Group Life and Group Income Protection have a role to play in providing some of the support mechanisms for financial, mental and physical wellbeing."

MetLife is established as the UK’s third largest Group Life provider by number of schemes it insures2 and the sixth largest Group Income Protection provider by in-force premium.

1 Independent researchers Consumer Intelligence conducted 1,068 online interviews among a panel of UK adults aged 18+ in full time employment between 31st July and 1st August 2018.

2 Swiss Re Group Watch 2018 Report

Notes to Editors

The references to "MetLife" are general references to the group as a whole and not to specific entities within the group. MetLife in the UK comprises a number of different companies.

MetLife Europe d.a.c. is an Irish insurance company based in Dublin with Dirk Ostijn as Chief Executive Officer. MetLife Europe d.a.c. provides financial products into the UK via its UK branch, of which Dominic Grinstead is the branch manager. Key personnel within MetLife UK are Adrian Matthews, Employee Benefits Director and Jo Elphick, Marketing Director.

MetLife Europe Services Limited is an Irish services company, which distributes MetLife Europe d.a.c.’s products to Independent Financial Advisers via its UK branch.

MetLife Europe d.a.c. (415123) and MetLife Europe Services Limited (472359) are incorporated in Ireland and are authorised by the Central Bank of Ireland and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. The registered address of both companies is 20 on Hatch, Lower Hatch Street, Dublin 2, Ireland and the UK branch address for both companies is One Canada Square, Canary Wharf, London E14 5AA. Website: http://www.metlife.co.uk Page 3 of 3

MetLife Europe d.a.c. is affiliated with US-based MetLife, Inc. (NYSE: MET), which through its subsidiaries and affiliates ("MetLife"), is one of the largest life insurance companies in the world. Founded in 1868, MetLife is a global provider of life insurance, annuities, employee benefits and asset management. Serving approximately 100 million customers, MetLife has operations in nearly 50 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. For more information, visit www.metlife.com.

For further information, please contact:
Jo Riddell +44 (0) 207 715 2310
Head of UK and Europe Communications, MetLife

8th April - Employers need to understand financial wellbeing risk Collapsed Expanded

EMPLOYERS ‘NEED TO UNDERSTAND’ FINANCIAL WELLBEING RISK

• Financial wellbeing worries are having a growing impact on workplace mental health

• Employers want support on best practice standards to address financial wellbeing at work

08-04-2019

Employers need to understand more about the impact of personal financial worries on workplace mental health, but are struggling to agree best practice standards to address the issue, new research1 from MetLife UK has found.

More than six out of 10 (61%) senior HR executives have seen a rise in financial wellbeing issues affecting employee mental health and work performance, the nationwide study from MetLife UK shows.

Senior managers agree that addressing financial wellbeing will have business benefits – nearly two out of three (64%) say that tackling financial stress will help boost productivity and engagement in their organisation and 58% say there is growing momentum to provide support.

But businesses are concerned they do not understand enough about financial wellbeing – 67% say they need to know more about the link between financial wellbeing and mental health issues, while 66% say there needs to be more clarity on best practice on tackling financial wellbeing at work.

MetLife UK defines financial wellbeing by a combination of key factors: being in control of your finances; having the capacity to withstand financial shocks; having confidence in the future; and having choices on how to spend and save.

Employee benefits such as Group Life and Group Income Protection support financial wellbeing by helping families and supporting staff who are unable to work due to illness. In addition they offer support to family members via an Employee Assistance Plan, if their loved ones are struggling. Wider finanical wellbeing programmes also increase general financial literacy and improve financial behaviour.

Adrian Matthews, Employee Benefits Director, MetLife UK said: "Financial wellbeing in the workplace is a growing issue for businesses, with organisations reporting a rise in concerns about the impact on mental health and company performance.

"Companies appreciate they need to understand more about the issue so they can provide support for employees, but at the same time there is concern that there are no agreed best practice standards on how to implement financial wellbeing programmes.

"There is no magic solution to improving financial wellbeing in the workplace, but a well-designed employee benefits programme is a good place to start. The potential business benefits in terms of more productive employees are clear."

MetLife’s research found 61% of HR managers believe financial wellbeing advice should be a part of Employee Assistance Programmes, aimed at helping address mental health issues.

It is established as the UK’s third largest Group Life provider by number of schemes it insures2 and the sixth largest Group Income Protection provider by in-force premium.

1 Independent research with employers was conducted online by Pollright among a panel of 200 UK HR professionals in June 2018

2 Swiss Re Group Watch 2018 Report

Notes to Editors

The references to "MetLife" are general references to the group as a whole and not to specific entities within the group. MetLife in the UK comprises a number of different companies.

MetLife Europe d.a.c. is an Irish insurance company based in Dublin with Dirk Ostijn as Chief Executive Officer. MetLife Europe d.a.c. provides financial products into the UK via its UK branch, of which Dominic Grinstead is the branch manager. Key personnel within MetLife UK are Adrian Matthews, Employee Benefits Director and Jo Elphick, Marketing Director.

MetLife Europe Services Limited is an Irish services company, which distributes MetLife Europe d.a.c.’s products to Independent Financial Advisers via its UK branch.

MetLife Europe d.a.c. (415123) and MetLife Europe Services Limited (472359) are incorporated in Ireland and are authorised by the Central Bank of Ireland and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. The registered address of both companies is 20 on Hatch, Lower Hatch Street, Dublin 2, Ireland and the UK branch address for both companies is One Canada Square, Canary Wharf, London E14 5AA. Website: http://www.metlife.co.uk

MetLife Europe d.a.c. is affiliated with US-based MetLife, Inc. (NYSE: MET), which through its subsidiaries and affiliates ("MetLife"), is one of the largest life insurance companies in the world. Founded in 1868, MetLife is a global provider of life insurance, annuities, employee benefits and asset management. Serving approximately 100 million customers, MetLife has operations in nearly 50 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. For more information, visit www.metlife.com.

For further information, please contact:
Jo Riddell +44 (0) 207 715 2310
Head of UK and Europe Communications, MetLife

22nd March - Advisers target Individual Protection market growth Collapsed Expanded

ADVISERS TARGET INDIVIDUAL PROTECTION MARKET GROWTH

• But advisers are split over how to expand the market

• MetLife’s MultiProtect complements traditional protection products

22-03-2019

Advisers believe sales of individual protection could grow by an average 18% over the next two years, but are split on how to drive market expansion, new research1 from MetLife UK shows.

Its study found growing optimism among advisers about their ability to increase protection for more customers – nearly two out of five (38%) say there is a definite opportunity to help more customers over the next two years while 40% say there could be.

However the research identified adviser concerns about potential roadblocks to market expansion, with worries about affordabilty and the relevance of products to everyday lives seen as the biggest issues.

More than two out of three (67%) of advisers said clients would be more interested in individual protection policies if they were more affordable and the same number said clients are put off buying protection products because they do not believe they will need them.

Advisers say more than half (51%) of prospective customers are reluctant to buy protection policies because they are concerned about providers’ claims records, while 56% of advisers warn clients do not believe the current range of products is relevant to their everyday lives.

MetLife’s MultiProtect accident and hospital cover product, which is designed to complement traditional protection policies, addresses these concerns with cover starting from £8 a month and a strong record on paying claims quickly and efficiently.

Richard Horner, Head of Individual Protection, MetLife UK said: "The individual protection market is seeing strong growth and the optimism among advisers about opportunities to grow the market is very welcome.

"There are however significant concerns advisers are hearing from their clients about the relevance of existing products available and issues about affordability and claim payments, which providers need to be address. 

"The reality is that there are affordable product options and the risks that they cover are part of everyday lives, while the industry’s record on claims is strong with providers committed to making the claims process straightforward and paying claims in a timely manner."

MultiProtect offers customers cover from £8 a month and does not require medical underwriting. Families can add optional cover for children up to the age of 23 in full-time education from £1 extra per month and if both parents select the cover they can protect children twice.

Key benefits with MultiProtect include cover for a range of accidental injuries such as broken bones and for UK hospital stays. Maximum payouts are up to £250 a day for UK hospital stays; £3,750 for broken bones; £250,000 for total permanent disability; and £200,000 for accidental death. Customers can take out a policy from age 18 up to their 60th birthday and cover will continue until they reach 70.

MetLife is established as as the UK’s third largest Group Life provider by the number of schemes it insures3 and the sixth largest Group Income Protection provider by in-force premium. It has generated significant market momentum through its focused understanding of customer needs and by employing staff focused on delivering customer excellence supported by strong partnerships.

1 Research carried out by indepedendent researchers PollRight among 200 advisers in September 2018

2 Swiss Re Group Watch 2018 Report

Notes to Editors

The references to "MetLife" are general references to the group as a whole and not to specific entities within the group. MetLife in the UK comprises a number of different companies.

MetLife Europe d.a.c. is an Irish insurance company based in Dublin with Dirk Ostijn as Chief Executive Officer. MetLife Europe d.a.c. provides financial products into the UK via its UK branch, of which Dominic Grinstead is the branch manager. Key personnel within MetLife UK are Adrian Matthews, Employee Benefits Director and Jo Elphick, Marketing Director.

MetLife Europe Services Limited is an Irish services company, which distributes MetLife Europe d.a.c.’s products to Independent Financial Advisers via its UK branch.

MetLife Europe d.a.c. (415123) and MetLife Europe Services Limited (472359) are incorporated in Ireland and are authorised by the Central Bank of Ireland and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. The registered address of both companies is 20 on Hatch, Lower Hatch Street, Dublin 2, Ireland and the UK branch address for both companies is One Canada Square, Canary Wharf, London E14 5AA. Website: http://www.metlife.co.uk

MetLife Europe d.a.c. is affiliated with US-based MetLife, Inc. (NYSE: MET), which through its subsidiaries and affiliates ("MetLife"), is one of the largest life insurance companies in the world. Founded in 1868, MetLife is a global provider of life insurance, annuities, employee benefits and asset management. Serving approximately 100 million customers, MetLife has operations in nearly 50 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. For more information, visit http://www.metlife.co.uk

For further information, please contact:
Jo Riddell +44 (0) 207 715 2310
Head of UK and Europe Communications, MetLife

7th March - MetLife joins UN Women Global Innovation Coalition for Change Collapsed Expanded

METLIFE JOINS UN WOMEN GLOBAL INNOVATION COALITION FOR CHANGE

New partnership highlights commitment to gender equality at MetLife UK

07-03-2019

MetLife has become the first insurer to join the UN Women Global Innovation Coalition for Change.

The Coalition, which includes 26 other companies, is a dynamic partnership between UN Women and key representatives from the private sector, academia, and not-for-profit institutions focused on developing the innovation market to work better for women and to accelerate the achievement of gender equality and women’s empowerment.

The announcement was made at an International Women’s Day forum at MetLife’s headquarters in New York City and underlines the group’s commitment to gender equality ahead of International Women’s Day on March 8th.

"Being asked to join the UN Women Global Innovation Coalition for Change is a testament to MetLife’s commitment to diversity and inclusion and to developing innovative solutions that create opportunities for everyone," said Michel Khalaf, President, U.S. Business and EMEA and incoming MetLife CEO. "We look forward to working with the Coalition to drive greater impact for women around the world."

Information about MetLife’s global commitment to diversity and inclusion can be found on its Diversity & Inclusion page at https://www.metlife.com/diversity , and at the International Women’s Day website at https://www.internationalwomensday.com/MetLife. News and updates about International Women’s Day 2019 can be found using the hashtag #innovateforchange.

In the UK MetLife has joined Inclusive Employers, the first and leading organisation for employers looking to build inclusive workplaces, and has recently relaunched its Woman’s Network, one of 34 around the world focused on career development and engagement activities for women, which is open to all staff.

Amy Tomlinson, Head of HR at MetLife UK, said: "We want to increase awareness of diversity and inclusion across the business and this means understanding the diversity of our people and engaging with other MetLife Offices.

"The more we know, the more we can continue to develop an inclusive culture and International Women’s Day helps us celebrate what we have achieved and assess how much more we have to do."

MetLife in the UK have made a pledge for gender balance across Financial Services by signing up to the Women in Finance Charter and is targeting a 50/50 split of male and female employees as well as having women in 40% of managers’ roles.

Notes to Editors

The references to "MetLife" are general references to the group as a whole and not to specific entities within the group. MetLife in the UK comprises a number of different companies.

MetLife Europe d.a.c. is an Irish insurance company based in Dublin with Dirk Ostijn as Chief Executive Officer. MetLife Europe d.a.c. provides financial products into the UK via its UK branch, of which Dominic Grinstead is the branch manager. Key personnel within MetLife UK are Adrian Matthews, Employee Benefits Director and Jo Elphick, Marketing Director.

MetLife Europe Services Limited is an Irish services company, which distributes MetLife Europe d.a.c.’s products to Independent Financial Advisers via its UK branch.

MetLife Europe d.a.c. (415123) and MetLife Europe Services Limited (472359) are incorporated in Ireland and are authorised by the Central Bank of Ireland and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. The registered address of both companies is 20 on Hatch, Lower Hatch Street, Dublin 2, Ireland and the UK branch address for both companies is One Canada Square, Canary Wharf, London E14 5AA. Website: http://www.metlife.co.uk

MetLife Europe d.a.c. is affiliated with US-based MetLife, Inc. (NYSE: MET), which through its subsidiaries and affiliates ("MetLife"), is one of the largest life insurance companies in the world. Founded in 1868, MetLife is a global provider of life insurance, annuities, employee benefits and asset management. Serving approximately 100 million customers, MetLife has operations in nearly 50 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. For more information, visit www.metlife.com.

For further information, please contact:
Jo Riddell +44 (0) 207 715 2310
Head of Communications, UK, Ireland and Europe

18th February - MetLife UK pays a claim every hour* Collapsed Expanded

METLIFE UK PAYS A CLAIM EVERY HOUR*

Total claims paid on MultiProtect hits record £8.6 million

18-02-2019

MetLife UK paid a protection claim every hour* last year as payouts from its innovative MultiProtect policy hit a new high in 2018, new data shows.

The total paid in accident and health claims in 2018 was a record £8.6 million, 22% higher than the previous year. Plus, customer satisfaction scores rose to 96% from 94% despite having seen an increase in the volume of claims.

MetLife’s MultiProtect accident and hospital cover product, which complements traditional protection policies, enables individuals and families to access affordable and flexible financial protection that meets everyday risks.

MetLife’s commitment to supporting families is highlighted as 44% of accident and health claims paid are for broken bones and 21% for hospitalisation covering payouts for children.

In total, more than 11,400 accident and health claims were paid in 2018 and MetLife’s paid claim rate increased with a 91% acceptance rate. MetLife’s data shows 24% of all customers who have claimed have made more than one claim and 63% of claims are from customers who have held their policy for two or more years.

MetLife’s research1 among advisers shows more than half (51%) of the clients are reluctant to buy individual protection because they are concerned about claims records, while 56% say clients do not believe the current range of products is relevant to their everyday lives.

Richard Horner, Head of Individual Protection, MetLife UK said: "Customers only really value individual protection when they need to make a claim and it is crucial that claims are handled efficiently and with sympathy.

The record payout and rising customer satisfaction score underlines the success of our claims team in ensuring we maintain high standards of service so that advisers and their clients can be confident their policies will protect them against everyday risks."

MultiProtect offers cover for between £8 and £40 a month and does not require medical underwriting, with customers being able to get covered in under 4 minutes. Families can add optional cover for children up to the age of 23 in full-time education from £1 extra per month and if both parents select the cover they can protect children twice.

It is not just financial help – customers also have complementary access 24/7 to the Wellbeing Support Centre which provides emotional and practical support.

Key benefits with MultiProtect include cover for a range of accidental injuries such as broken bones and for UK hospital stays. Maximum payouts are up to £250 a day for UK hospital stays; £3,750 for broken bones; £250,000 for total permanent disability; and £200,000 for accidental death. Customers can take out a policy from age 18 up to their 60th birthday and cover will continue until they reach 70.

MetLife’s MultiProtect is currently available through selected strategic adviser partners in the UK. If you are interested in finding out more, please visit www.metlife.co.uk/multiprotect

 

1 Research carried out by indepedendent researchers PollRight among 200 advisers in September 2018

* Source: Taken from MetLife portfolio data, December 2018. Paying one claim per hour is based on the average volume of claims paid from Jan – Dec 2018, and over a 24 hour period.

 Notes to Editors

The references to "MetLife" are general references to the group as a whole and not to specific entities within the group. MetLife in the UK comprises a number of different companies.

MetLife Europe d.a.c. is an Irish insurance company based in Dublin with Dirk Ostijn as Chief Executive Officer. MetLife Europe d.a.c. provides financial products into the UK via its UK branch, of which Dominic Grinstead is the branch manager. Key personnel within MetLife UK are Richard Horner, Head of Individual Protection and Jo Elphick, Marketing Director.

MetLife Europe Services Limited is an Irish services company, which distributes MetLife Europe d.a.c.’s products to Independent Financial Advisers via its UK branch.

MetLife Europe d.a.c. (415123) and MetLife Europe Services Limited (472359) are incorporated in Ireland and are authorised by the Central Bank of Ireland and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. The registered address of both companies is 20 on Hatch, Lower Hatch Street, Dublin 2, Ireland and the UK branch address for both companies is One Canada Square, Canary Wharf, London E14 5AA. Website: http://www.metlife.co.uk

MetLife Europe d.a.c. is affiliated with US-based MetLife, Inc. (NYSE: MET), which through its subsidiaries and affiliates ("MetLife"), is one of the largest life insurance companies in the world. Founded in 1868, MetLife is a global provider of life insurance, annuities, employee benefits and asset Page 3 of 3

management. Serving approximately 100 million customers, MetLife has operations in nearly 50 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. For more information, visit www.metlife.com.

For further information, please contact:
Jo Riddell +44 (0) 207 715 2310
Head of UK and Europe Communications, MetLife

27th February - Self-Employed Protection fears Collapsed Expanded

ADVISERS WARN ON SELF-EMPLOYED PROTECTION FEARS

• 56% of advisers warn self-employed clients are under-protected

• More than one in five clients are self-employed

27-02-2019

The rise of self-employment is helping drive sales of individual protection products but advisers are increasingly concerned that self-employed clients are under-protected, new research1 from MetLife UK shows.

Its nationwide study found the average adviser now has more than one in five clients (21%) who are self-employed and 57% say self-employed clients are a potential major growth area. That mirrors the growing trend for self-employment across the UK. Government2 figures show 4.77 million are currently self-employed, equivalent to around 14.7% of the total workforce.

But advisers are concerned that self-employed clients do not have enough protection cover to help provide financial support if they are unable to work. MetLife’s research found 56% of advisers believe self-employed clients are under-protected whereas 34% believe self-employed clients have enough protection.

More than two out of five (43%) of advisers say they struggle to convince self-employed clients to increase their protection with affordability seen as the biggest barrier. Around 39% of advisers say self-employed clients worry about the cost while 34% say clients do not prioritise individual protection and 12% say policies are inflexible.

MetLife’s MultiProtect accident and hospital cover product, which is designed to complement traditional protection policies, helps address the affordability issue with individual cover starting from £8 a month. Its focus on paying claims quickly makes it a real benefit for self-employed clients who will be unable to earn if they cannot work.

Richard Horner, Head of Individual Protection, MetLife UK said: "Self-employed workers are particularly vulnerable if they or one of their family suffers an injury or accident which makes it difficult to work and earn money.

"The growth of self-employment has been a major trend across the UK economy and advisers are seeing this mirrored in their client base with on average one in five clients now self-employed.

"Everyday risks such as children getting injured or becoming ill are a bigger risk for the self-employed if they have to take time off work to look after them and the same applies if they themself suffer injuries as they do not have the same rights to Statutory Sick Pay. Individual protection products have a major role to play in supporting the self-employed."

MultiProtect offers cover for between £8 and £40 a month and does not require medical underwriting, with customers being able to get covered in under 4 minutes. Families can add optional cover for children up to the age of 23 in full-time education from £1 extra per month.If both parents add this optional cover to their policies it provides double the level of cover.

Key benefits with MultiProtect include cover for a range of accidental injuries such as broken bones and for UK hospital stays related to accidental injuries and for sickness after the policy has been in force for sickness.Maximum payouts are up to £250 a day for UK hospital stays; £3,750 for broken bones; £250,000 for total permanent disability; and £200,000 for accidental death. Customers can take out a policy from age 18 up to their 60th birthday and cover will continue until they reach 70.

1 Research carried out by indepedendent researchers PollRight among 200 advisers in September 2018

2 https://www.ons.gov.uk/employmentandlabourmarket/peopleinwork/employmentandemployeetypes/bulletins/uklabourmarket/december2018#employment

Notes to Editors

The references to "MetLife" are general references to the group as a whole and not to specific entities within the group. MetLife in the UK comprises a number of different companies.

MetLife Europe d.a.c. is an Irish insurance company based in Dublin with Dirk Ostijn as Chief Executive Officer. MetLife Europe d.a.c. provides financial products into the UK via its UK branch, of which Dominic Grinstead is the branch manager. Key personnel within MetLife UK are Richard Horner, Head of Individual Protection and Jo Elphick, Marketing Director.

MetLife Europe Services Limited is an Irish services company, which distributes MetLife Europe d.a.c.’s products to Independent Financial Advisers via its UK branch.

MetLife Europe d.a.c. (415123) and MetLife Europe Services Limited (472359) are incorporated in Ireland and are authorised by the Central Bank of Ireland and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. The registered address of both companies is 20 on Hatch, Lower Hatch Street, Dublin 2, Ireland and the UK branch address for both companies is One Canada Square, Canary Wharf, London E14 5AA. Website: http://www.metlife.co.uk Page 3 of 3

MetLife Europe d.a.c. is affiliated with US-based MetLife, Inc. (NYSE: MET), which through its subsidiaries and affiliates ("MetLife"), is one of the largest life insurance companies in the world. Founded in 1868, MetLife is a global provider of life insurance, annuities, employee benefits and asset management. Serving approximately 100 million customers, MetLife has operations in nearly 50 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. For more information, visit www.metlife.com.

For further information, please contact:
Jo Riddell +44 (0) 207 715 2310
Head of Communications, UK, Ireland and Europe

6th February - SME's 'plan employee benefits expansion' Collapsed Expanded

SMEs ‘PLAN EMPLOYEE BENEFITS EXPANSION’

• Nearly six out of 10 plan to increase benefits for staff over the next two years

• Flexible products suited to individual needs and designed to grow with businesses are the most popular

06-02-2019

SME bosses are planning to increase the benefits they offer staff in addition to pensions over the next two years as they focus on retention and recruitment, new research1 from MetLife UK shows.

Its study of companies employing between 50 and 300 staff – which make up2 around 34,000 businesses with an annual turnover of £541 billion and employing 3.3 million people – found 57% of firms plan to increase benefits.

Nearly one in four (24%) plan to significantly increase their employee benefits package while 33% will slightly expand the benefits on offer by adding additional services or enhancing terms. Companies employing between 100 and 199 staff are the most likely to significantly increase benefits with 27% saying they will offer new benefits compared with just 19% among companies with 200 to 300 staff.

Around 19% of SME senior managers said benefits which specifically address health and wellbeing would be their first choice while around one in 10 (11%) said they would like to see benefits which are suitable for employees who work from home.

Adrian Matthews, Employee Benefits Director, MetLife UK said: "SMEs are very much focused on retaining and recruiting staff and increasingly recognise the role that a well-designed benefits package can play in addition to salary.

"Smaller employers are already competing for staff with large corporates on pay and business profile and may struggle to attract and retain skilled employees if they cannot offer the benefits that many now expect at work.

"Group Life and Group Income Protection are benefits that employees value and cost much less than employers often think – for example around 0.5% of salary for income protection and 0.2% of salary for life."

MetLife’s research found more than half of SMEs (51%) say sickness absence is a significant issue for their business with 20% saying it is a very significant issue: benefits such as Group Income Protection can help mitigate the impact.

The study found around 27% of SME owners say benefits play a major role in engaging and motivating their staff while 24% say regularly communicating their benefits package helps with driving engagement. Around 84% of SME bosses believe staff are engaged in their day-to-day work with 33% saying staff are highly engaged.

MetLife is focused on expanding its business among SMEs and large corporates including multi-national clients while enhancing strategic partnerships with leading brokers and EBCs. It is established as the UK’s third largest Group Life provider by number of schemes it insures3 and the sixth largest Group Income Protection provider by in-force premium.

1 Independent research carried out online for MetLife by Opinium among 508 senior decision makers at SMEs employing between 50 and 299 staff between March 14th and 20th 2018

2 researchbriefings.files.parliament.uk/documents/SN06152/SN06152.pdf

3 Swiss Re Group Watch 2018 Report

Notes to Editors

The references to "MetLife" are general references to the group as a whole and not to specific entities within the group. MetLife in the UK comprises a number of different companies.

MetLife Europe d.a.c. is an Irish insurance company based in Dublin with Dirk Ostijn as Chief Executive Officer. MetLife Europe d.a.c. provides financial products into the UK via its UK branch, of which Dominic Grinstead is the branch manager. Key personnel within MetLife UK are Adrian Matthews, Employee Benefits Director and Jo Elphick, Marketing Director.

MetLife Europe Services Limited is an Irish services company, which distributes MetLife Europe d.a.c.’s products to Independent Financial Advisers via its UK branch.

MetLife Europe d.a.c. (415123) and MetLife Europe Services Limited (472359) are incorporated in Ireland and are authorised by the Central Bank of Ireland and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. The registered address of both companies is 20 on Hatch, Lower Hatch Street, Dublin 2, Ireland and the UK branch address for both companies is One Canada Square, Canary Wharf, London E14 5AA. Website: http://www.metlife.co.uk

MetLife Europe d.a.c. is affiliated with US-based MetLife, Inc. (NYSE: MET), which through its subsidiaries and affiliates ("MetLife"), is one of the largest life insurance companies in the world. Founded in 1868, MetLife is a global provider of life insurance, annuities, employee benefits and asset

management. Serving approximately 100 million customers, MetLife has operations in nearly 50 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. For more information, visit www.metlife.com.

For further information, please contact:
Jo Riddell +44 (0) 207 715 2310
Head of UK and Western and Central Europe Communications, MetLife

22nd January - Metlife launches MultiProtect on iPipeline's SolutionBuilder Collapsed Expanded

METLIFE LAUNCHES MULTIPROTECT ON iPIPELINE'S SOLUTIONBUILDER

  • Innovative product brings potential for new sales to advisers
  • MultiProtect's unique features and benefits address consumers' everyday protection needs

22-01-2019

MetLife has announced a strategic partnership with iPipeline® - a leading provider of next-generation solutions and services to the life and pensions market - to grow the distribution of its innovative MultiProtect accident and hospital cover product which enables individuals and families to access affordable and flexible financial protection that meets everyday risks. MultiProtect will be available with selected distributors who utilise iPipeline’s award-winning protection sourcing solution, SolutionBuilder®, which delivers a client-centric research, quote and apply solution. This enables advisers to compare protection needs in a simplified and responsive user interface so they can quickly identify the right solution for their clients.

MetLife and iPipeline are both aligned in their ambition to grow the market for finanical protection in the UK.

“Having MultiProtect fully integrated into distribution firms’ advice processes will enable more customers to get access to protection that meets their needs. We designed MultiProtect not as a replacement for life, critical illness or income protection. It is additIonal cover that complements other protection products,” comments Richard Horner, Head of Protection at MetLife. “Every day we demonstrate excellent customer value and have paid over 11,400 claims in the last year to our customers2.”

Research1 with advisers show they believe clients would be more interested in individual protection if it was more affordable (67%), while nearly half (48%) say customers are put off by potential underwriting issues and 39% say clients are deterred by the length of the sales process.

MultiProtect addresses all these challenges. Cover starts at just £8 a month, it does not require underwriting and customers can have cover in place in less than 4 minutes. Families can add optional cover for any children (up to age 18 living at home and up to 23 if they are in full time education) from £1 extra per month.

Richard Horner, Head of Individual Protection, MetLife UK added: “The iPipeline partnership is a landmark for MetLife in our ambition to bring affordable everyday protection to families across the UK. Access to distribution is a key factor in bringing cover to more people and working with an innovative technology partner like iPipeline enables us to provide customers with a seamless digital experience which speeds up the buying process.”

Ian Teague, UK Group Managing Director, iPipeline said: “Our ethos at iPipeline is to better protect clients. MetLife’s introduction of affordable protection with a simple application process – including the provision of instant cover – highlights that sourcing protection is not always a complicated, expensive process.”

Teague added: “Technology has played a contributing factor in helping grow the protection market by making it easier for advisers to address their client’s overall protection needs. However, innovation from providers is key – we’re proud to support MetLife in distributing their unique product, MultiProtect.”

Key benefits of MultiProtect include cover for a range of accidental injuries such as broken bones and for UK hospital stays. Maximum payouts are up to £250 a day for UK hospital stays; £3,750 for broken bones and £250,000 for total permanent disability or £200,000 for accidental death. Customers can take out a policy from age 18 up to their 60th birthday and cover will continue until they reach 70.

1 Independent research carried out by Pollright among a representative sample of 200 financial advisers using an online methodology during August 2018

2 Taken from MetLife internal data, October 2018

About MetLife

The references to “MetLife” are general references to the group as a whole and not to specific entities within the group. MetLife in the UK comprises a number of different companies.

MetLife Europe d.a.c. is an Irish insurance company based in Dublin with Dirk Ostijn as Chief Executive Officer. MetLife Europe d.a.c. provides financial products into the UK via its UK branch, of which Dominic Grinstead is the branch manager. Key personnel within MetLife UK are Adrian Matthews, Employee Benefits Director and Jo Elphick, Marketing Director.

MetLife Europe Services Limited is an Irish services company, which distributes MetLife Europe d.a.c.’s products to Independent Financial Advisers via its UK branch.

MetLife Europe d.a.c. (415123) and MetLife Europe Services Limited (472359) are incorporated in Ireland and are authorised by the Central Bank of Ireland and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. The registered address of both companies is 20 on Hatch, Lower Hatch Street, Dublin 2, Ireland and the UK branch address for both companies is One Canada Square, Canary Wharf, London E14 5AA. Website: http://www.metlife.co.uk/

MetLife Europe d.a.c. is affiliated with US-based MetLife, Inc. (NYSE: MET), which through its subsidiaries and affiliates (“MetLife”), is one of the largest life insurance companies in the world. Founded in 1868, MetLife is a global provider of life insurance, annuities, employee benefits and asset management. Serving approximately 100 million customers, MetLife has operations in nearly 50 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. For more information, visit www.metlife.com.

About iPipeline UK

iPipeline UK is a leading provider of business intelligence, e-quote, e-application, policy delivery, and policy holder services to the UK life and pensions market. iPipeline offers the UK’s broadest range of integrated and licensed solutions used by leading providers, distributors, and their IFAs via their Websites or CRM systems. To learn how you can better use iPipeline’s industry-leading solutions to streamline and accelerate your business activities, visit us at www.ipipeline.com/uk.

For further information, please contact:
Jo Riddell
Head of Brand and Customer, MetLife
+44 (0) 207 715 2310