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Our Culture

Our culture and commitment to building strong global values worldwide have helped us become one of the world’s leading life insurance and employee benefit providers. 

  • Put Customers First - Caring for and respecting customers is at the core of everything we do. It defines our work and shapes our culture, radiating out to our shareholders and communities. 
  • Be the Best - We are relentless in our search for new and better ways of doing things. As a leader in our industry, we constantly raise the bar with our innovation and dedication to our customers.
  • Make Things Easier - Products in our industry aren’t always easy to understand. That’s why we are always looking for simpler ways to connect customers to the best solutions. 
  • Succeed Together - We live by a collective commitment to honesty, integrity and diversity. We are open and inclusive, taking and applying the best ideas from every part of our company.

Customer centric values

We have a strong culture of collaboration in the UK where teams work cohesively together to achieve shared goals. We welcome a culture of open and honest feedback to deliver for each other and our customers. These are underpinned by our customer centric values.

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At MetLife UK, we are committed to supporting employees in balancing their family, home and work lives.  The policies we have in place are designed to focus on the things that matter to them outside of work, allowing and enabling them to thrive both professionally and personally. These policies include:

  • Employees taking maternity leave and adoption leave who have 26 weeks service at the 15th week before the Excepted Week of Childbirth or 26 weeks service at the week they are matched with a child, receive 39 weeks of pay. The pay consists of 18 weeks at full pay, followed by 21 weeks at the weekly rate of Statutory Maternity or Statutory Adoption Pay.
  • All of our core benefits remain in place for all employees during maternity and adoption leave.
  • Employees taking paternity leave receive 2 weeks of full pay.
  • Our shared parental leave and pay mirrors our maternity and adoption leave and pay and employees can ask to split their leave into shorter periods with periods of work in between.
  • Maternity, adoption, shared parental or paternity leave payments are not repayable by the employee should they choose not to return to work.
  • In line with statutory requirements, all employees who are parents are entitled to take up to 18 weeks unpaid leave per child up until the child’s 18th birthday. 4 weeks of leave can be taken per year in blocks of 1 or 2 weeks at a time.
  • Any employee who is going through fertility treatment or who is supporting a partner going through fertility treatment is able to take up to 5 days paid leave per year.
  • Employees experiencing a bereavement or in the event of a serious illness or injury of a close relative or friend are able to take a period of paid compassionate leave.
  • Recognising that at times in their lives, people are likely to have caring responsibilities, our employees are able to take reasonable time off to deal with emergencies involving those that depend on them.
  • Those who do have caring responsibilities are supported by our Carers Policy which ensures they are encouraged to access the relevant leave/time-off policies.
  • Employees are able to request an unpaid sabbatical of up to 12 months in duration if they wish to pursue something that really matters to them such as volunteering, travelling, extending maternity leave or re-training.
  • All of our employees have the right to request to work flexibly, including (but not limited to) flexible hours, home working, part-time hours and condensed hours.  We’ll always do our best to be as flexible as possible.
  • Up to 30 days paid holiday per year (plus public holidays). All employees have a core holiday entitlement of 25 days with the option to buy or sell up to 5 days through our Flexible Benefits scheme.

Diversity and Inclusion

At MetLife, we are committed to Diversity and Inclusion.

Our vision is to foster an inclusive culture that leverages the contributions of associates with many backgrounds and perspectives to drive growth and profitability wherever we do business in the global marketplace.

Inclusive Employers

MetLife are proud to be a member of Inclusive Employers. Established in 2011, Inclusive Employers are the UK's first and leading membership organisation for employers looking to build inclusive workplaces.

Read more about Inclusive Employers on their website.

UK Gender Pay Gap

MetLife is proud to have a diverse and inclusive culture, and pay equity is integral to the way we do business.

We are committed to attracting, retaining, and optimising the performance of our diverse workforce, to best meet the needs of our customers.

Download UK Gender Pay Gap Report 2023

Download UK Gender Pay Gap Report 2022

Download UK Gender Pay Gap Report 2021


Women in Finance Charter

MetLife in the UK have made a pledge for gender balance across Financial Services by signing up to the Women in Finance Charter.

This is a commitment by HM Treasury and signatory firms to work together to build a more balanced and fair industry. Firms that sign up to this Charter are pledging to be the best businesses in the sector.

In 2016 the government commissioned a review into the representation of women in senior managerial roles in financial services. This work complements the government’s wider programme of work to tackle gender inequality and support women in the workplace.

Financial services is the highest paid sector in the UK economy, where the gender salary gap for full-time employees is at its most stark. This review looked at the issue of unequal gender representation in the financial services sector that worsens as employees rise into more senior positions.

The review, ‘Empowering Productivity: Harnessing the talents of women in financial services’ was published on 22 March 2016, and makes four recommendations to industry to improve gender diversity in financial services, which have received widespread support from the sector.

In 2023 we committed to the following milestones:


  • Female representation for every role advertised
  • 100% unbiased resourcing practices, including: equal opportunities; gender mixed agencies; mix of male and female assessors; recruitment training for hiring managers


  • Maintain of 50/50 split of male and female employees within UK Branch
  • Target of 50% women people leaders at GG9 and above within UK Branch​
  • Target of 33% women leaders at GG13 and above within UK Branch​​


  • Target of 50% women in Exec-1 Accelerate and Progression Talent
  • Maintain of 50/50 split of male/female attendance at developmental events and training

Please click here to see our 2023 commitments and results.