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Welcome To MetLife

Everything customers need to understand the support they can receive from MetLife.

Supporting our customers, every step of the way

Ensuring our customers are safe and cared for, goes beyond providing insurance. Whilst we are dedicated to supporting families financially by paying claims, we also want to make sure their all-round wellbeing is being actively cared for so they can have the confidence to live the life they love.

That’s why we partner with Health Assured, the UK and Ireland's largest employee assistance programme provider, who provide useful remote services which give customers access to qualified counsellors, legal professionals and registered nurses – all of whom can help with the everyday bumps in the road. This includes:

• A wellbeing Support Centre with a 24/7 confidential telephone support line – 0800 023 2735

• An easy to use online health

When a customer takes out MultiProtect, they receive a welcome pack from us, which will include everything they need to start using the wellbeing support centre immediately, giving them reassurance for the road ahead.

Why might someone need wellbeing support services?

The online health portal

As well as having access to a 24/7 confidential telephone support line, customers can also log in to the online health portal which provides a wide range of practical resources to support them.

Key areas on the portal focus on:

• Day to day life support

• Work-life balance

• Physical health

• Emotional wellbeing

• All round wellbeing

There are also additional educational and self help tools such as:

webinar library Self help webinar library

Focusing on topics such as parental mental health, healthy sleep patterns and money worries.

4 week programmes 4 week programmes

A range of proactive guides for example, quitting smoking, eating healthier or losing weight.

health check Mini health checks

Short online questionnaires with recommended resources and tools to help manage health worries.

MetLife Individual Protection Advisers have access to the Wellbeing support centre

As a MetLife Individual Protection Adviser, you have access to MetLife’s Wellbeing support centre. So if something is affecting you and you’d like some support, you are able to access our wellbeing services for free.