Skip Navigation

Adviser Training

Everything you need to support your learning and development. Join an interactive webinar or book face to face training.

Frequently Asked Questions - Accessing the new MyMetLife adviser portal


How long does the original password creation email link last? Collapsed Expanded

24 hours

What do I do if my password link has expired? Collapsed Expanded

Please follow the instructions for ‘Forgot password’ below

What email address does the password creation link come from? Collapsed Expanded
How do I log into the MyMetLife adviser portal? Collapsed Expanded
My name/email address has changed. How do I change my details with you? Collapsed Expanded
  • We require written confirmation from a Director or authorised person at your firm (either an email direct from their work email address, or a letter signed by them.) You can email this to If you have any queries you may contact Online Services on 0800 917 2006 and select Option 2
  • If your client needs to change their details, they should contact Customer Services Team on 0800 917 0100
Can my administrator get log in details? Collapsed Expanded

No, we are only able to set up selling brokers at the moment.

What happens once my email address has been updated? Collapsed Expanded

You will receive a confirmation that your email address has been updated. Your log in details will now be your new email address as your username, and your original password (you won’t need to set up a new password).

I haven’t received my password reset email, or One Time Password email Collapsed Expanded

Please check your Spam or Junk folders, or you can request this again.

Why do I keep getting logged out of MyMetLife? Collapsed Expanded

Our security – like with any secure portal such as banking – has a feature which automatically logs you out of the portal after 15 minutes of inactivity.

Why do I have to use a One Time Password (OTP) every time I log in? Collapsed Expanded

This is a feature of the MyMetLife portal security however we will be gathering feedback as part of this pilot phase and making future enhancements.

I can’t log in, what do I do? Collapsed Expanded

Users can reset their password by clicking the “Forgot Password” link on the login screen.

I've forgotten my password / how do I reset my password? Collapsed Expanded
I’ve tried all the above and I still can’t log in, what should I do? Collapsed Expanded

You may contact our Online Services Team on 0800 917 2006 (Option 2)

Encourage your clients to go digital. Here’s why:

  • Quicker - customers receive their welcome pack quicker by email than post - typically the next day instead of 3-5 working days                             
  • Secure - the emailed welcome pack is secure as it's password protected                              
  • Environmentally friendly - due to no printing and reduction in carbon footprint                              
  • Peace of mind - customers can save a copy of their welcome pack on their laptop or phone - no worry of losing their printed pack                      
  • Easy - it's easy to set-up a customer to receive their emailed welcome pack


To book in any trining with the Sales Team, please email or call on 0800 917 2221

Welcome Pack Sales AID

Welcome Pack Sales Aid