Everything customers need to understand the support they can receive from MetLife.
Ensuring our customers are safe and cared for, goes beyond providing insurance. Whilst we are dedicated to supporting families financially by paying claims, we also want to make sure their all-round wellbeing is being actively cared for so they can have the confidence to live the life they love.
That’s why we partner with Health Assured1, the UK and Ireland's largest employee assistance programme provider, who provide useful remote services which give customers access to qualified counsellors for in the moment support, legal advisors2 and registered nurses3 – all of whom can help with the everyday bumps in the road.
When a customer takes out EverydayProtect, they receive a welcome pack from us, which will include everything they need to start using the Wellbeing Support Centre immediately, giving them reassurance for the road ahead.
Please find below a handy flyer which illustrates the services available to your customer.
Customers receive free and unlimited access to our Wellbeing Support Centre, provided by Health Assured.
They can go online, access the app or call the telephone support line2 and speak to a counsellor for in the moment support, or a legal advisor3 24 hours a day, 7 days a week, 365 days a year, covering a wide range of issues, such as:
- Family issues
- Bereavement and probate
- Childcare and eldercare
- Emotional support
- Managing debt
- Tax issues
There are also additional educational and self help tools such as:
Self-help webinar library
Focusing on topics such as parental mental health, healthy sleep patterns and money worries.
4 week programmes
A range of proactive guides for example, quitting smoking, eating healthier or losing weight.
Mini health checks
Short online questionnaires with recommended resources and tools to help manage health worries.
