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Individual Protection

Information for Individual Protection customers

Individual Protection

Information for Individual Protection customers

We understand life isn’t always easy

When everything goes like clockwork, life is fine. When the money’s coming in and budgets balance. When the family is healthy and happy – it’s still never easy but you can take pride that you’re in control and keeping a clear head. 

When you have simple and affordable Individual Protection cover from MetLife, you can feel confident to live the life you love should life throw you off track through accident or illness. We will help you keep going, allowing you to pay your way, do your bit and take care of your family, career and lifestyle.

We provide financial support for you 24/7 worldwide, covering a range of injuries from broken bones to those that could have a significant impact on your life. And with our optional cover, you can protect your children and the activities you love as well.

Your wellbeing matters to us

You will also have free and unlimited access to our Wellbeing Support Centre, provided by Health Assured, that offers a wealth of expert resources, so you can start experiencing the benefits of a more positive future, today.

If you wish to take out Individual Protection from as little as £9 per month, please speak to a Financial Adviser who will provide advice on the right protection product for you.

If you require further assistance please contact our Customer Services team on 0800 917 0100 or email

Alternatively, please complete the contact form below and we’ll call you back.

You can also read our real-life claim stories booklet or view our case study videos to see how we’ve helped others get back on track.

Make a Claim

We’re here to help you with everything you need to make a claim.

You can contact our Claims team on 0800 917 1333 or email them at

We are proud of the service and help we provide to our customers every day. Our claims philosophy is built on the trust that one day, when you really need it, we will deliver what you expect us to; pay your claim in a timely manner, with no fuss and with understanding of what has happened to you.

GP24 – Virtual GP

GP24 is MetLife’s virtual GP service provided by HealthHero, and is available to all individual protection policyholders.

For more information on GP24, private prescriptions, the online symptom checker, second medical opinion and how the virtual GP service works, click the link here.