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Information for Customers


Information for Customers

Customer notice – requests

We’re currently experiencing a high-level of enquiries. To help us manage your query, if you need to inform us of a change of residential address, that you’ve changed your name, or would like to restart a Direct Debit, please find the relevant forms on our self-service page here.

Discover mortgage repayment cover that offers more

Whether you’re a first-time buyer or are returning to the property market, everyone should be able to protect their home. But it’s not just an affordable policy that you need – it’s also about giving you the cover you deserve.

That’s where MortgageSafe comes in. Our accessible, affordable policy gives you the confidence that your mortgage repayments are protected if you have an accident or are ill and can’t work, so aren’t earning your usual income as a result.

MortgageSafe makes your monthly repayments from the first day you are unable to work, has no or limited underwriting, and can cover up to £1,500 per month for up to two years.

Interactive Product Brochure

Read our interactive brochure for more information about MortgageSafe

MortgageSafe Policy Terms & Conditions

For full details of MortgageSafe cover please read more here.


Key Facts Policy Summary and Additional Important Policy Information

For information about what MortgageSafe covers as well as the main exclusions and limitations.


MortgageSafe video

Watch this video to discover the main benefits MortgageSafe has to offer.

Application and underwriting short video

Watch this video to understand the underwriting journey for Essential12 and Essential24 applications.

Make a Claim

Our Claims team are here to support you and your family when you really need it.

How to contact us

Call customer services: 0800 917 0100 (option 1)

To register a new claim: 0800 917 0100 (option 2)

For ongoing claims: 0800 917 0100 (option 3)

Email us:

Write to us: Protection Customer Service, MetLife, MetLife, PO Box 1411, Sunderland, SR5 9RB

Opening Hours: Monday - Friday 9am - 5pm. We are not open on Bank Holidays.