Skip Navigation

MortgageSafe

Information for Customers

MortgageSafe

Information for Customers

Rest, assured.

There’s nowhere more comfortable than your own home. It’s the place where you can look forward to raising a family, spending time with friends and making memories for years to come.

However, thinking about your future doesn’t stop here. Whatever you have planned for your home, you need the confidence you can keep looking forward, even through difficult times.

If you have an accident or are ill and unable to work, MortgageSafe will pay lump sums of money to help with your monthly mortgage payments, so you can go on enjoying your home while you get better.

Interactive Product Brochure

Interactive Product Brochure

Read our interactive brochure for more information about MortgageSafe

MortgageSafe T & C's

MortgageSafe Policy Terms & Conditions

For full details of MortgageSafe cover please read more here.

 

Policy Summary & Important Information

Key Facts Policy Summary and Additional Important Policy Information

For information about what MortgageSafe covers as well as the main exclusions and limitations.

 
MortgageSafe video

MortgageSafe video

Watch this video to discover the main benefits MortgageSafe has to offer.

Application and underwriting short video

Application and underwriting short video

Watch this video to understand the underwriting journey for Essential12 and Essential24 applications.

Make a Claim

Make a Claim

Our Claims team are here to support you and your family when you really need it.

How to contact us

How to contact us

Call customer services: 0800 917 0100 (option 1)

To register a new claim: 0800 917 0100 (option 2)

For ongoing claims: 0800 917 0100 (option 3)

Email us: customerservice@metlife.uk.com

Write to us: Protection Customer Service, MetLife, MetLife, PO Box 1411, Sunderland, SR5 9RB

Opening Hours: Monday - Friday 9am - 5pm. We are not open on Bank Holidays.