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Information for Customers


Information for Customers

For every moment they need you

From the first time we set eyes on our them, to the moment they leave home – we never stop caring for our children.​But no matter how hard we try to prevent it, children can have accidents or get ill at any time. And as a parent, when these things do happen, the most important thing is that you can be there the moment they need you. That’s why we created ChildShield, a new and unique policy that exclusively provides accident and illness protection for children.​ From as little as £6 per month, you won’t have to worry about whether you can afford to be with your child when they need you the most. With one policy, you can cover all your kids, all of the time until they’re 22. There’s no limit on the number of claims that you can make either. ​Explore the literature below for more information or speak to your financial adviser.

Interactive Product Brochure

Read how ChildShield could protect your children in the moments they need you.​

ChildShield​ Policy Terms & Conditions

To fully understand what ChildShield covers, read the product terms and conditions​.

Key Facts Policy Summary and Additional Important Policy Information

For information about what ChildShield covers as well as the main exclusions and limitations​

Additional ChildShield benefits

GP24 – your virtual GP

GP24 is MetLife’s virtual GP service provided by HealthHero, and is available to all MetLife protection policyholders.​

For more information on GP24, private prescriptions, the online symptom checker, second medical opinion and how the virtual GP service works, click the link here.

Wellbeing Support Centre

The Wellbeing Support Centre, provided by Health Assured, gives you access to financial, mental and physical wellbeing advice.​

It can provide access to a counsellor for in the moment support or legal advisor* by telephone 24 hours a day, 7 days a week, 365 days a year. Click the link here to find out more.

For more information

ChildShield is only available to purchase through a financial adviser. To find one that meets your needs, please visit Unbiased.

Existing ChildShield customers​

To access your policy documents, GP24 and the Wellbeing Support Centre please log into the MyMetLife customer portal ​

*Legal assistance is provided by non-professional legal advisors (with at least four (4) years’ study, having a law degree, Legal Practice Course ‘LPC’ qualification or Master’s degree in Law).​