MetLife UK adds GP access lifeline for all individual protection customers

MetLife UK, a leading insurance provider, today announces it is extending access to its virtual GP service to all Individual Protection policyholders at no extra cost. The service, provided by digital-first health company HealthHero, offers on-demand medical expertise, reassurance and support to customers and their families.

With fast and direct access to medical experts and valuable remote healthcare services, GP24 services will, from today, be available to all new Individual Protection clients, across its range of products, as well as MetLife’s existing 350,000 customers and their direct family members.

As part of the new offering from MetLife, policyholders will be able to access:

  • Unlimited consultations with UK-based remote GPs available to book any time, day, or night, 365 days a year
  • Second medical opinion service, with access to expert specialists who can offer reassurance of serious condition diagnosis and treatment plans
  • Symptom checker, which uses AI to help assess and signpost the customer to appropriate medical advice
  • Flexible prescription collection and local prescription delivery
  • Open referrals to specialist support and medical treatment.

Justin Harper, Head of Propositions at MetLife UK comments: “We’re committed to providing valuable everyday protection and ensuring it is accessible across the UK, and the first to do so on non-underwritten protection policies. Not only are we enhancing the value of protection through strengthening the benefits available to customers and, last year, helping over 19,000 claimants, but we’re also keenly focused on increasing the tangible relevance and usability of our proposition.

“We’re delighted to make our new GP24 offering available to new and existing customers, across all of our Individual Protection products and at no additional cost. It offers real convenience and expert reassurance for families at a time when it suits them, to ensure they have the support in place they need.”

Dr Chris Morris, Chief Medical Director of HealthHero, added: "Following the launch of our partnership with MetLife last year, we're pleased to be extending the virtual GP service to all of MetLife's Individual Protection customers and their direct family members.

"Extension of the GP24 service will help provide customers with the flexibility and convenience of an easy-to-book service, connecting patients to experienced, practising GPs through phone and video consultations. Our GPs will be able to prescribe medication with a flexible prescription collection or delivery service, as well as open referrals to specialists where required.

"We're pleased to be providing this valuable support to even more families when they need it."