Make a claim
Our claims philosophy
We are proud of the service and help we provide to our customers every day. Our claims philosophy is built on the trust that one day, when you really need it, we will deliver what you expect us to and pay your claim in a timely manner, with no fuss and with understanding of what has happened to you.
Accident and Illness products
For EverydayProtect, MultiProtect, and ChildShield products.
We're here to help you with everything you need to make a claim.
To get started, log in to the myMetLife portal and submit your claim online.
For a faster process, please have the following information ready before you begin. Full details can be found within myMetLife.
- Medical evidence, such as your hospital discharge form and any medical letters relating to your claim:
- You may be asked for:
- Proof of Identity
- A copy of a bank statement
- Proof of your address
- Police Report (if involved)
Log in to myMetLife and start your claim >
Please note, some EverydayProtect and MultiProtect customers may not yet have access to myMetLife. If you do not have access to myMetLife, please contact us using the details below and we'll be happy to help you start your claim.
Contact our Claims team on 0800 917 1333 or email them at claims@metlife.uk.com.
For MortgageSafe:
To start your claim, contact our Claims team on 0800 917 1333 or email them at claims@metlife.uk.com.
Learn more about our claims
Employee Benefits products
We’re here to help you help your clients with everything they need to make a claim.. The forms you need can be found on this page and if you need any support, our claims team are here to help.
How to contact our Employee Benefits claim team
For Group Life clients
If an employee dies while employed by your client, we know first-hand about the significant impact on colleagues and the business. These are some of the forms that we will need to receive to process a claim as quickly as possible:
Group Life claims resources
Your guide to making a claim
Group Life claim form
Master Trust claim form
For Group Income Protection clients
When an employee is absent from work due to injury or illness, there’s a lot for employers to think about, for example redistributing workloads, contacting customers and so on. Our teams know this, and are on hand to help. Often, with support from our specialists and expert partners, we can prevent an employee’s absence becoming a claim.
Forms we need to start the claims process are:
Group Income Protection claims resources