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Accident & Illness

Protection tailored to your lifestyle

Accident & Illness

Protection tailored to your lifestyle

Self-service available

If you need to inform us of a change of residential address, that you've changed your name, or would like to restart a Direct Debit, please find the relevant forms on our self-service page here.

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Simple and affordable accident and illness cover from MetLife to help you live the life you love.

Individual Protection

Our individual protection policies provides lump-sum payments for accidents and illnesses. It also provides optional cover for children and those who lead more active lifestyles.

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Information for Existing Customers


ChildShield is a standalone policy that covers children if they have an accident, have to spend time in hospital, or have certain serious conditions.

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MortgageSafe can cover the value of your mortgage repayments for up to two years if you have an accident or are ill and can’t work.

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Make a Claim

Our Claims Team are here to support you and your family when you really need it.

How to claim​

GP24 – Virtual GP

GP24 is MetLife’s virtual GP service provided by HealthHero, and is available to all individual protection policyholders.

To log in to GP24 and book a video or phone appointment with a GP, use the online symptom checker, or schedule a second medical opinion, click the link here.