How can we help?
Get in touch with the right team through the links below:
Customers
To help us manage your query, if you need to inform us of a change of residential address, that you’ve changed your name, or would like to restart a Direct Debit, please find the relevant forms below.
Telephone: 0800 917 0100
Email: customerservice@metlife.uk.com
For protection policies taken out from 1 August 2011, please contact:
Telephone: 0800 917 0100
Email: customerservice@metlife.uk.com
Address: MetLife, PO Box 1411, Sunderland, SR5 9RB
For protection policies taken out before 1 August 2011, please contact:
Telephone: 0800 073 1777
Online: www.reassure.co.uk
Address: ReAssure Windsor House, Telford Centre Shropshire, TF3 4NB
For EverydayProtect and ChildShield claims, log in to the myMetLife portal and submit your claim online.
For MortgageSafe claims, contact our Claims team on 0800 917 1333 or email them at claims@metlife.uk.com.
For Employee Benefits and Protection product complaints, including Group Life, Group Income Protection and Flexible Benefits, please write to:
Address: Compliance Department, MetLife, PO Box 1411, Sunderland, SR5 9RB
Telephone:
Employee Benefits: 0800 917 1112 (9-5, Monday-Friday)
Protection: 0800 917 0100 (9-5, Monday-Friday)
Emails:
Employee Benefits: eb@metlife.uk.com
Protection: customerservice@metlife.uk.com
Customer Services | For Retirement and Investment products, including Retirement Portfolio, Trustee Retirement Portfolio, Investment Bond Portfolio and ISA Portfolio write to:
Address: MetLife Beacon House 27 Clarendon Road Belfast, BT1 3PR
Telephone: 08000224443 (9am.-5pm. Monday-Friday)*
*Press option 1 for Retirement Portfolio, option 2 for Bond and Trustee.
Creditor Insurance
Address: MetLife Europe d.a.c. or MetLife Europe Insurance d.a.c. 20 on Hatch Lower Hatch Street Dublin 2
Telephone: +353 1265 0700
Emails:
Retirement Portfolio: customerservice@metlife.co.uk
Bonds and Trustee Retirement Portfolio: customer.services@metlife.co.uk
Intermediaries
For protection policies that we provided from 1 August 2011, please contact:
Address: MetLife, PO Box 1411, Sunderland, SR5 9RB
Telephone: 0800 917 0100
Emails: customerservice@metlife.uk.com
For protection policies provided before 1 August 2011:
Address: ReAssure Windsor House,Telford Centre Shropshire, TF3 4NB
Telephone: 0800 073 1777
Online: www.reassure.co.uk
For Employee Benefits products, including Group Life, Group Income Protection and Flexible Benefits, please write to:
Address: MetLife, PO Box 1411, Sunderland, SR5 9RB
Telephone:
New business: 0800 917 2111
Existing schemes: 0800 917 1112
Emails:
New business: ebnewbusiness@metlife.uk.com
Existing schemes: eb@metlife.uk.com
For Retirement and Investment products, including Retirement Portfolio, Trustee Retirement Portfolio, Investment Bond Portfolio and ISA Portfolio write to:
Address: MetLife Beacon House 27 Clarendon Road Belfast BT1 3BG
Telephone: 0800 022 4443
Emails: Retirement Portfolio and ISA: customerservice@metlife.co.uk
Bonds and Trustee Retirement Portfolio: customer.services@metlife.co.uk
Address: MetLife Europe d.a.c. or MetLife Europe Insurance d.a.c. 20 on Hatch Lower Hatch Street Dublin 2
Telephone: + 353 1265 0700
Business & HR
Address: MetLife, PO Box 1411, Sunderland, SR5 9RB
Telephone: 0800 917 1112
Email: eb@metlife.uk.com
Address: MetLife, PO Box 1411, Sunderland, SR5 9RB
Telephone: 0800 917 1222
Email: ebclaims@metlife.uk.com
For general enquiries
We're here to help
