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Group Life Insurance

Give employees the reassurance that their families will receive a lump sum payment if they pass away. 

Our comprehensive, market-leading Group Life proposition reimagines traditional life insurance. In addition to a tax-free lump sum payable to an employee’s dependants upon their death, it also helps employees plan for the future with our innovative Funeral Concierge service.

All our Group Life clients benefit from:

  • Access to a market exclusive funeral planning and concierge service only available to MetLife clients that includes will writing tips and a digital vault
  • Free Bereavement and Probate support
         - Up to 6 face-to-face bereavement counselling sessions
         - 24-hour helpline available 365 days a year providing practical guidance and emotional support - for example on issues such as how to register a death, and help on how to obtain a grant of probate and letters of administration

For schemes with fewer than 1,000 employees:

  • Our GP24 service provides access to health experts 24/7, 365 days a year and includes same-day GP access, unlimited consultations, open referrals, local prescription delivery and second medical opinions
  • An employee assistance programme (EAP) to support the emotional, physical and mental wellbeing of employees, 365, 24/7

Find out more about Group Life

Group Life cover helps an employee’s family cope financially and emotionally following an untimely death. It’s a simple benefit and normally the amount paid is based on multiples of salary. As a benefit, it helps show you care and often forms a core element of a modern benefits package.

And with a complete and comprehensive Group Life support service, it’ll help you to attract, nurture, reassure and retain your people, at a time it’s never been so important.

At MetLife we acknowledge the challenges smaller businesses face. We understand staff are the engines of the business and their wellbeing is vitally important.

With MetLife Group Life policies covering fewer than 1,000 employees, we provide our Group Life Employee Assistance Programme (EAP) at no additional cost. It provides an impartial person to talk to and offers support and information 365 days a year, 24/7. So you can be sure that your employees have the support they need, when they need it most. Plus, their loved ones in the same household receive complimentary access to the service too.

In addition to this, your employees and their families can access our market-leading virtual GP service, GP24, whenever they need it. With same-day GP access, unlimited consultations, open referrals, local prescription delivery and second medical opinions, it’s a benefit that helps you show how much you care for your employees.

Learn more about GP24 or our SME EAP.

Bereavement is something none of us like to think about but you can benefit from being prepared should an employee pass away. Our bereavement and probate service helps to let employees know support is there should they need it, whenever they need it.

Our comprehensive support provides employees and their families:

  • A unique Funeral Concierge service provided by Everest, with 24/7 independent expert advisors to help empower families to make thought-out decisions about the funeral process
  • Up to 6 face-to-face counselling sessions a year
  • Telephone support helpline, 24 hours a day, 365 days a year
  • Practical probate support from trained legal consultants to help the deceased’s relatives deal with practical issues including registering a death, advice on what to do if a will has not been left, closing bank accounts and managing the estate.

We offer a range of tools to support employers and employees at this difficult time. See the resources below for more information.

Support your employees, and their families

GP24 can be shared with the family too – because we know your employees' minds aren’t at work if they’re worried about things at home.

Give employees’ families time to grieve

Our exclusive partnership with Everest Funeral Concierge provides a unique service that simplifies and streamlines the funeral planning process, empowers families to make thought-out decisions and gives them time to grieve.

Client Testimonial - Questa Chartered 

Find out why Questa Chartered chose MetLife to provide Group Life for their employees.

Managing Director Anthony Hoskisson explains how MetLife’s Group Life provides an affordable and valued benefit to show their employees that they care.

We're proud of our service

Our customer satisfaction rate is something we’re proud of as it means we are delivering what our customers want.

With 99% of Group Life claims paid within 5 days and 80% within 3 days, you can trust us to look after your business and your people. Our teams collaborate to serve you, from onboarding through to claim and renewal if you stay with us.  

Jo Noone, UK Head of Service and Operations, talks about how important a customer-centric and ownership mindset is for MetLife employees to ensure we deliver a service we’re proud of.

Source: MetLife internal portfolio data, 2018