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Our Customers

You’re at the heart of everything we do. From our senior executive team to our customer service staff, it’s the responsibility of everyone at MetLife to ensure that each decision we make – from the products we design to the service you experience – is based on your needs.

Help build an even better customer experience. Our customer-centric service is built on a number of fundamental principles.

  • Our Customer Centricity programme – we always listen to customer feedback, seeking to understand our strengths and weaknesses. We’re always looking to improve and simplify our service, making it easier for you to do business with us.
  • Treating Customers Fairly – we are committed to the UK Financial Conduct Authority’s principles and ensure that we put you at the centre of everything we do.
  • Engrained customer focus – whether it’s our customer champions across the business or our executive team reviewing feedback, we always strive to improve the experience for each and every customer.