Frequently asked questions

How large is MetLife?

MetLife is one of the largest international Life Insurance companies in the world, with a solid base in over 50 countries and regions. With such a multi-country, multi-cultural and multi-lifestyle need, we have become experts in providing life and health insurance products that suit many needs. Whilst we cover such a wide range of people with such diverse insurance requirements, we pride ourselves on our level of expertise and personal service.

For how long has MetLife been in business?

We have been providing quality Life, Accident and Health cover for over 145 years across the world. In Cyprus we started our first operations in 1955.

What makes MetLife different? Why should I choose you?

The huge experience we have gathered over the years through international diversification sets us apart. We have at the heart of our business an ability to respond quickly to customer needs, global trends and market conditions. We're committed to providing relevant products for individuals and employing distribution channels that suit our clients in every area we operate. This, together with our regional and global network of trusted medical providers, managed care facilities and an unswerving customer focus, is what makes us different.  

What products and services does MetLife offer?

By applying its international know - how, MetLife, offers the most modern insurance programs, designed in order to be able to adapt to the actual insurance needs of each person, as these may arise based on the Needs Analysis procedure applied by the Company.

MetLife covers effectively a large range of ages, from children insurance up to the caretaking of the elderly insurance needs, via personal or group schemes:

• Life
• Personal Accident
• Health
• Pension Plans

For details regarding our products please see section “Find our Products” or contact one of our Insurance Agents.

I want to take out life insurance, but where do I begin?

You've already started at the right place by coming to us. You'll need to now think about exactly what you require to cover if you can't be there. Gathering some personal financial information would be the next thing to do. Will your family stay in the same home? What outgoings do you have every month that need to be met? And for how long? Will you need to cover schooling fees, transport costs, additional help at home? But remember, your situation will be unique, so to give us the best chance of helping you, you can fill in the short "Contact us" form and one of our personal advisers will call you at your convenience, at no cost and no obligation, to discuss your needs. It's worth remembering that the earlier you make the decision to insure yourself the more affordable it can be.

How do I qualify for term life insurance?

The eligibility criteria for a product may vary depending on the type of policy you want to buy. So, to start with, you can visit our "Find our products" section to look at the range of products we offer and the eligibility criteria for each. Here, you'll get a good idea of what might be right for you and your family. You could then talk to one of our personal advisers for a more detailed plan to meet your specific requirements. The easiest way to get in touch with a personal adviser is to fill in the short "Contact us" form at the end of the "Find our products" section and let us call you at a time that's most convenient.

How much life insurance do I need?

This is a question that will be dependent on your own individual circumstances. Things like how many dependants you have, what payments you have to cover every month and of course, your age also makes a difference to just how much cover you'll need. The best way to work out what's right for you is to fill in our short "Contact us" form and request a call from one of our personal advisers. They'll take you through a few questions that will help determine what your needs are now and also what they might be in the future. Every discussion is confidential and there's no obligation or charge to you. We look forward to hearing from you.

Is there any cash value with the term policy?

Term policy is a life insurance, which pays a certain sum as specified in the contract to your beneficiaries if you, the insured, die during a specified period. Since the premiums paid are used entirely to protect you, there is no cash value on a term insurance policy.

Life insurance seems to be a luxury. How can I justify the payments when I have other priorities to take care of?

Life insurance helps in protecting your other priorities, like your family, your home and your income. So, life insurance is more of a necessity than a luxury. Life can be unexpected, and although it's never comfortable to think about the unpleasant things that may happen, it's better to know that there's some plan in place to cushion the blow. If you'd like to talk to one of our personal advisers about what sort of cover you might need you can fill in our "Contact us" form and they'll be in touch at a time that suits you. They'll be happy to answer any questions you might have.

Why do I need life insurance - why now?

The main purpose of life insurance is to provide financial support for anyone you might leave behind in the unfortunate event of your death. The money your insurance will provide will ensure that your family keeps the home they live in, has enough money to live on and can cover costs like school fees and bills. Life insurance plans can also be used for your future needs like your child’s education, daughter's wedding or even an added income for your retirement, to help you maintain the standard of living you have built up over the years. If you’d like to know more about how a life insurance plan could suit your specific needs talk to one of our experienced personal advisers. You can fill in our "Contact us" form and one of our advisers will call you for a confidential talk at your convenience.

How could I get Health insurance?

You can visit our "Find our products" section to look at the range of products we offer and the features of the different policies. Once you have decided on the product you want, or if you need help deciding, you could then talk to one of our professional advisers. The easiest way to get in touch with an adviser is to fill in the short contact form at the end of the "Find our products" section and let us call you at a time that's most convenient.

How does critical illness insurance work?

Critical illness insurance is there to protect you and your loved ones if you are diagnosed with any of the listed illnesses. Critical illness insurance provides a lump-sum amount if you are diagnosed with any of the illnesses covered by your policy. You can benefit from access to cutting-edge medical services and having the money to meet your financial commitments and to maintain your independence and lifestyle. The illnesses covered by this plan include cancer and coronary conditions which require expensive treatment and long convalescence time. You can refer to our "Find our products" section for the exploring the covered illnesses and getting more details on the benefits of this policy.

How much disability income protection insurance coverage should I have?

This is a question that will be dependent on your own individual circumstances. Things like how many dependants you have, what payments you have to cover every month and, of course, your age makes a difference to just how much cover you'll need. It's worth remembering that any disability income protection plan will only replace a portion of your income. So, the best way to work out what's right for you is to fill in our short "Contact us" form and request a call from one of our qualified personal advisers. They'll take you through a few questions that will help determine what your needs are now and also what they might be in the future. Every call is confidential and there's no obligation or charge to you. We look forward to hearing from you.

I am covered by my company's group medical policy. Do I need further insurance?

The first thing to do is check what your company policy covers you for. Quite often this type of cover provides initial basic insurance that may not be sufficient to cover your needs. How much and what type of cover you need will be dependent on your own individual circumstances. The best way to work out what’s right for you is to fill in our short “Contact us“ form and request a call from one of our qualified personal advisers. They’ll take you through a few questions that will help you determine what your needs are now and also what they might be in the future, if you need to cover a partner or children for example. Every call is confidential and there’s no obligation or charge to you. We look forward to hearing from you.

Are pre-existing conditions covered?

Like most insurers, our policies don't generally cover pre-existing conditions. But we do recommend that you get in touch with one of our personal advisers to discuss your individual case. Fill in our "Contact us" form and one of our advisers will call you back at your convenience.

How do I qualify for term life insurance?

The eligibility criteria for a product may vary depending on the type of policy you want to buy, your age and your health condition. So, to start with, you can visit our "Find our products" section to look at the range of products we offer and the eligibility criteria for each. Here, you'll get a good idea of what might be right for you and your family. You could then talk to one of our Insurance Agents for a more detailed plan to meet your specific requirements.

I want to buy insurance, but can I afford it?

If you're wondering about the cost of an Insurance Policy it's worth thinking about what would happen if you didn't have it. Who would provide for your family if you couldn't work? Would the mortgage continue to be paid? Would the cost of schooling for your children be covered? There are many levels of insurance you can choose and there's always the option of starting with what you can afford now and increasing your protection when you feel you can afford more. Think of it like protecting your whole income with just a small portion of it. Talking to one of our professional Insurance Agents will give you a clearer idea of what your needs might be. You can request a call from one of them, at a time that suits.

Can I reduce my coverage?

You can reduce the amount of cover you have, subject to your policy terms and conditions. Please contact one of our Insurance Agents or our Customer Service which can provide you with more details.

How do I update my personal details?

It's very easy and quick to update your details, it's also very important that you do this whenever something changes, so that your policy remains up-to-date. In case of a change, please contact your Insurance Agent, who will ask to fill in a simple form which will then be forwarded to our offices.
After paying out each premium, the Company issues and sends by post a final proof of payment of insurance premiums to the address you have indicated.

Why did MetLife acquire Alico?

MetLife’s acquisition of Alico is consistent with MetLife’s international growth strategy. It accelerates the company’s global growth as Alico operates in more than 60 countries, and the transaction affirms MetLife’s position as a global leader. MetLife’s and Alico’s businesses are highly complementary. The combination enhances and balances MetLife’s geographic and product mix, and significantly increases MetLife’s distribution power.

What does this mean to MetLife and Alico customers?

Alico is now a part of MetLife, a leading global provider of insurance, annuities and employee benefit programs, serving 90 million customers in over 60 countries. Through its subsidiaries and affiliates, MetLife holds leading market positions in the United States, Japan, Latin America, Asia Pacific, Europe and the Middle East. No actions are required from MetLife’s or Alico’s customers due to this transaction. Your policies and contracts remain in full force and effect. Please be sure to keep your contact information with us up to date so we can communicate with you on a timely basis.

As an Alico customer, will there be any changes with my policy?

No. There will be no change in the benefits, terms and conditions of your policy due to this transaction. You don’t need to take any action. To assure continued coverage, all you need to do is continue to pay your premiums and otherwise comply with the terms of your current arrangement. If there is any change in the future, you will be notified about it promptly.

Will this transaction impact MetLife customers?

There are no changes to MetLife’s in-force policies and contracts due to this transaction. All policy and contract terms and conditions remain in full force and effect.

Will this acquisition impact any transaction that I have submitted such as a new policy application, insured sum increase/decrease, claim request, policy loan, etc?

No.

Can I still purchase Alico products?

Yes, Alico products will continue to be available under MetLife’s ownership.

Will I have the same agent? Who do I contact for questions about my existing policy?

There will be no impact on your existing policies. You can contact your agent or customer service with further questions.

Will the way I pay my bill change?

There will be no immediate changes in how you pay your premiums (by whatever method). The terms of your policy will remain the same and will be serviced at the same location. If there is any change in the future, you will be notified about it promptly and with plenty of advance notice. Please keep your contact information up to date so we can communicate with you on a timely basis.

Who will be my contact from now on?

Your contact remains the same as before. If there is any change in the future, you will be notified about it promptly. If you have a change to your contact information, please update that with us.

Will the customer service telephone numbers change?

The contact telephone numbers you currently have will remain same. If there is any change in the future, you will be notified about the change promptly and with plenty of advance notice.