Customer Service Team

MetLife Assurance is dedicated to delivering a high level of service and customer care. We make our commitment to the Financial Services Authority’s (FSA) principles for Treating Customers Fairly (TCF) a fundamental part of all our activities.

Our customer service team is available to answer your enquiries, and welcomes any suggestions for ways in which you think we might improve our service. We would also like to hear from you if you want to tell us about things that we are doing well.

It’s important that you quote your National Insurance Number (UK only), Date of Birth (Ireland only), Policy Number and Scheme Name whenever you contact the customer service team. Our customer service team is available from 9am to 5pm Monday to Friday (excluding UK and Republic of Ireland public holidays).

Email: MetLifePensions@JLTGroup.com

Post: UK Customers
Customer Service Team
JLT Benefit Solutions
Post Handling Centre M-MetLife
St. James’s House
Charlotte Street
Manchester
M1 4DZ

Telephone: +44 (0)800 988 5993 (UK callers), (calls made from the UK on the BT network are free. Mobile and other network costs may vary)
Telephone: +44 (0) 161 931 4468 (international callers)

Post: Republic of Ireland customers
JLT Financial Services
Customer Service Team (MetLife)
Warrington House
Mount Street Crescent
Dublin 2

Telephone: 1800 30 3377 (Republic of Ireland callers) (calls made from Republic of Ireland on the Eircom network are free. Mobile and other network costs may vary.)
Telephone: + 353 1202 6095 (international callers)