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Contact Us

Contact Us

MetLife Assurance is an insurance company committed to providing pension solutions to support our clients. We provide risk reduction solutions for occupational pension schemes, ensuring members receive the benefits secured for them and their dependants during their respective lifetimes.

If you are a:

Trustee, Pension Manager or Consultant
Contact: Dan Cradock 
Business Development Manager
Telephone: +44 (0)20 7557 4915
Email:  dcradock@metlife.com


Policyholder enquiries
It is important that you quote your National Insurance Number (UK only), Date of Birth (Republic of Ireland only), Policy Number and Scheme Name whenever you contact the MetLife Assurance Customer Service Team. Our team is available from 9am to 5pm, Monday to Friday (excluding UK and Republic of Ireland public holidays). Calls may be recorded for training and monitoring purposes.

Email: MetLifePensions@JLTGroup.com

UK Customers
MetLife Assurance Customer Service Team 
JLT Benefit Solutions
Post Handling Centre M-MetLife
St. James House
7 Charlotte Street
Manchester M1 4DZ

Telephone: 0800 988 5993 (Calls made from the UK on the BT network are free, mobile and other network costs may vary) or +44 (0) 161 931 4468 (for international callers)

Republic of Ireland Customers
JLT Financial Services
MetLife Assurance Limited - Customer Service Team
Warrington House
Mount Street Crescent
Dublin 2

Telephone: 1800 30 33 77 (Calls made from Republic of Ireland on the Eircom network are free, mobile and other network costs may vary) or +353 (0) 1202 6095 (for international callers)

Complaints
If you have a complaint about any aspect of our service or would like to let us know about ways in which you think we could improve our service, please contact the MetLife Assurance Customer Service Team whose details are set out above.

You may visit the 'Making a Complaint' section of our website here

For Media Contacts:

If you are a journalist or other member of the media and wish to contact us, our Media Relations team is here to help you.

For further information please contact:

Citigate Dewe Rogerson

Kevan Reilly 
+44 (0)20 7282 1096 (Office) 

MetLife Assurance Limited

Stella Beale
+44 (0)20 7557 4902 (Office)
+44 (0)78 2556 7425 (Mobile)
Meghan Lantier 
+1 212 578 6734 (Office)
+1 917 710 4280 (Mobile)

Treating Customers Fairly

PRO_Treating-Customers-Fairly

We are dedicated to delivering a high level of service and customer care. Our desire to satisfy customer expectations is central to everything we do.

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Making a Complaint

Making-a-complaint

Contact our customer service team

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