MetLife Assurance is dedicated to delivering a high level of service and customer care, and our desire to satisfy customer expectations is central to everything that we do.
General enquiries
Email: MALGeneralEnquiries@metlife.com Post:
Telephone: 020 7557 4915 Email: dcradock@metlife.com | View Larger Map |
Policyholder enquiries
It is important that you quote your National Insurance Number (UK only), Policy Number and Scheme Name whenever you contact the customer service team. Our customer service team is available from 09:00 to 17:00 GMT, Monday to Friday (excluding UK and Republic of Ireland public holidays).
Email: MetLifePensions@JLTGroup.com
Post: UK Customers
MetLife Assurance Customer Service Team
JLT Benefit Solutions
Post Handling Centre M-MetLife
St James House
7 Charlotte Street
Manchester M1 4DZ
Telephone: +44 (0)800 988 5993 (UK callers) (calls made from the UK on the BT network are free. Mobile and other network costs may vary) +44 (0) 161 931 4468 (International Callers)
Post: Republic of Ireland Customers
MetLife Assurance Customer Service Team
JLT Financial Services
Warrington House
Mount Street Crescent
Dublin 2
Telephone: 1800 30 33 77 (Republic of Ireland callers) (calls made from Republic of Ireland on the Eircom network are free. Mobile and other network costs may vary). Telephone: +353 1202 6006 (International callers)
Complaints
If you have a complaint about any aspect of our service or would like to let us know about ways in which you think we might improve our service, please contact our Customer Service Team whose details are set out above.
It is important that you quote your National Insurance Number, Policy Number and Scheme Name whenever you contact the Customer Service Team.
You may visit the 'Making A Complaint' section of our website here.
Treating Customers Fairly
We are dedicated to delivering a high level of service and customer care. Our desire to satisfy customer expectations is central to everything we do.
