Contact Us

MetLife Europe Limited, UK branch
One Canada Square
London
E14 5AA

Customer Service

MetLife Europe Limited, UK branch
141 Castle Street
Salisbury
SP1 3TB

For pre-sale enquiries (Financial Advisers only)

Telephone: 0845 370 6040
Fax number: 0845 370 6041

For post-sale enquiries (Financial Advisers and policyholders)

Telephone: 0845 609 0084
Fax number: 0845 609 0091

MetLife
Invicta House
Trafalgar Place
Brighton
BN1 4FR

For new business
Telephone: 0845 603 8899
Fax: 01273 872 464
Email: ebnewbusiness@metlife.uk.com

For existing schemes
Telephone: 0845 234 5757
Fax: 01273 872 329
Email: eb@metlife.uk.com

One to One Advice

Telephone: 0800 183 0426
Email: customerservice@metlife.uk.com

Customer Service

For policies applied for from 1 August 2011 onwards, please contact:

Invicta House
Trafalgar Place
Brighton
BN1 4FR

Telephone: 0845 196 0385
Email: customerservice@metlife.uk.com

For all policies applied for before 1 August 2011, please contact:

Invicta House
Trafalgar Place
Brighton
BN1 4FR

Telephone: 0845 196 0381
Email: customerservices@alico.com

MetLife Insurance Limited, UK branch
One Canada Square
London E14 5AA

Telephone: 0207 715 2000

Employee Benefit Consultants, Insurer and Trustee enquiries

Dan Cradock, Business Development Manager
MetLife Assurance Limited
15 Bedford Street
London, WC2E 9HE
Telephone 020 7557 4915 or 020 7557 4900
Email: dcradock@metlife.com

Policyholder enquiries

It is important that you quote your National Insurance number and scheme name whenever you contact the customer service team. Our customer service team is available from 09:00 to 17:00 Monday to Friday (excluding UK public holidays).

Telephone: 0800 988 5993 (UK CALLERS).  Calls made from the UK on the BT network are free. Mobile and other network costs may vary. +44 141 240 2865 (Overseas Callers)

Email: MetLifePensions@JLTGroup.com

Post:
Customer Service Team
JLT Benefit Solutions
Post Handling Centre G–MetLife
St. James House
Charlotte Street
Manchester M1 4DZ
Telephone: 0845 618 9709