Treating Customers Fairly

MetLife Assurance Limited is dedicated to delivering the highest level of service and customer care and our desire to exceed customer expectations is central to everything that we do. This means that we make our commitment to the Financial Services Authority’s (FSA) initiative on Treating Customers Fairly (TCF) a fundamental part of all our activities.

For further guidance of what to expect please see links below.
Treating Customers Fairly*

If you would like further information about the TCF initiative this can be found on the FSA’s
website at: www.fsa.gov.uk. You may also visit www.moneymadeclear.fsa.gov.uk - which provides a comprehensive guide that cuts out the jargon and gives you just the facts about financial services, helping you to make informed decisions.