Complaints

If you would like to make a complaint you should contact our Customer Service Team, which is available to assist you 09:00 to 17:00 Monday to Friday (Please quote your NI Number and Scheme Name). They will respond promptly and fully to your complaint.

Telephone: 0845 618 9709

Email:  MetLifePensions@JLTGroup.com

Post:
Customer Service Team
JLT Benefit Solutions
Post Handling Centre G – MetLife
St. James’s House
7 Charlotte Street
Manchester, M1 4DZ