For Creditor Insurance, Personal Accident Insurance and Income Protection

All MetLife policies operate a cooling-off period, if policies are cancelled within this period a full refund of any premiums paid is given. After the cooling-off period, the cancellation policy varies depending on the type of policy purchased.

Full details of the cooling-off period and your cancellation rights are included in the Cancellation Notice provided alongside your policy documents. Please ensure you read these carefully, to fully understand your rights. If you have any queries regarding this or how cancellations are processed, please contact the intermediary who arranged your policy.

For Retirement and Savings Products

Once we have received and processed your application to open a MetLife Self Invested Personal Pension (SIPP) there is a 30 day cooling-off period. If your contribution has been invested and the value of your SIPP has fallen between that time and the time of your decision to cancel, you will get back less than your original investment.

In addition, when you first choose to take income withdrawal payments from your SIPP, you will receive a 30 day right to cancel following that decision.

You can change your mind within 30 days of receiving the cancellation notice that will be issued to you when your application for investment in the Trustee Investment Plan is accepted. If your contribution has been invested and the fund value has fallen, the amount refunded to your SIPP will be less than your original investment.

If you have any queries regarding this or how cancellations are processed, please contact the Customer Service Centre on 0845 609 0084 or contact MetLife.

You can change your mind within 30 days following receipt of the cancellation notice. If you exercise your right to cancel, the Premium paid less any partial surrenders or regular withdrawals that you have already been paid will be refunded. However, if the value of Units allocated to this Policy has fallen, then the amount refunded will be reduced by this fall in the Unit value. The same cancellation rights apply to the payment of any additional Premiums paid at any time.